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| Section | Weight | Objectives |
|---|---|---|
| HP Storage Services & Value Proposition | 12% | - Professional and lifecycle services - HP Care Pack and support services - Demonstrate business value and ROI |
| Competitive Positioning & Sales Process | 8% | - Differentiate from competing solutions - Sales cycle and opportunity qualification |
| Customer Needs Assessment & Solution Design | 30% | - Map requirements to HP storage solutions - Identify customer business and technical requirements - Capacity, performance, and scalability planning |
| HP Storage Portfolio and Strategy | 25% | - HP storage roadmap and strategy - HP storage product lines overview - Positioning HP storage solutions |
| HP Storage Solutions and Features | 25% | - HP MSA, StoreVirtual, 3PAR StoreServ - StoreOnce backup and recovery - Converged and software-defined storage |
A customer is moving from legacy storage to an HP StoreEasy storage system. They have requested a service to help make the transition seamless, quick, and efficient. You plan to recommend a customizable service that provides discovery, assessment, planning, and design.
Which HP service provides this support?
Correct Answer: C 🗳️
HOTSPOT
Match the HP operational support service with the level of care it provides.

Correct Answer:

Explanation:
Standard care - Support Plus 24 for minimum recommended support Basic Care - Proactive Care 24x7 for business-critical environments Optimized Care - Proactive Care 24x7 for mission-critical environments.
How does HP Converged Storage provide opportunities to expand sales?
Correct Answer: C 🗳️
Which HP program is designed to facilitate matching the optimal HP storage product to the customer business need?
Correct Answer: B 🗳️
HOTSPOT
Match the business driver with the IT initiative that supports it.
Correct Answer:

Explanation:
Reduced administrative costs - enhanced backup Data compliance and protection - Unified management Improved external communication - social media interaction Increased efficiency of resource utilization - enable express query
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