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| Section | Weight | Objectives |
|---|---|---|
| Solutions, Services and Business Growth | 15% | - HP Instant Ink and Subscription Models - Building Long-Term Customer Relationships - Supplies Lifecycle Management |
| HP Imaging and Printing Supplies Overview | 20% | - HP Original vs. Non-HP Supplies - Supply Technology and Innovation - Environmental and Sustainability Benefits |
| Customer Needs and Sales Strategy | 25% | - Demonstrating Quality, Reliability and Security - Value Proposition and Cost-per-Page Analysis - Identifying Customer Printing Requirements |
| Product Portfolio and Compatibility | 25% | - Paper and Specialty Media - Matching Supplies to Printer Models - Maintenance Kits and Accessories - Ink Cartridges and Toner Cartridges |
| Handling Objections and Competitive Positioning | 15% | - Warranty and Legal Considerations - Addressing Cost Concerns - Countering Third-Party Supply Claims |
1. Which statement is true about the HP market position?
A) HP is the ultimate leader in every market.
B) HP creates its own market.
C) HP is ranked first or second in most major markets.
D) Being number five in the market gives you a positive goal.
2. Which driver of HP's innovation ultimately benefits the customer?
A) The Reseller Partner Program
B) A culture of engineering innovation
C) HP Care packs
D) The HP commitment to the lowest customer price
3. Which statement is correct about ColorLok?
A) It contributes to the environmental protection by superior de-inking and longer printer life.
B) It allows replacing wood with oil for paper production, thus reducing deforestation
C) Due to superior simplex printing, it reduces the total use of paper
D) It reduces the total footprint of laser printers
4. How can you find out if the HP Planet Partner program is available in your local area?
A) The HP Planet Partner is available in every country around the world.
B) The HP Planet Partner is automatically included with every printer and only needs the HP PP driver to install.
C) You can consult the HP Planet Partner section in SmartRecycle.
D) You can consult the HP Planet Partner program website.
5. If a customer buys a "Recycled Cartridge" what type of cartridge do they have?
A) A cartridge that can be refilled or remanufactured, but has no standard naming convention
B) A 100% new cartridge designed for recycling and renewal
C) A cartridge that can be refilled, remanufactured, or cloned, but has no standard naming convention
D) A clone cartridge, made from recycled toner or ink
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: A |
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