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Selling HP PS Lifecycle Services 2023: HP2-I47 Exam
"Selling HP PS Lifecycle Services 2023", also known as HP2-I47 exam, is a HP Certification. With the complete collection of questions and answers, PrepAwayTest has assembled to take you through 32 Q&As to your HP2-I47 Exam preparation. In the HP2-I47 exam resources, you will cover every field and category in HP Sales Certified Certification helping to ready you for your successful HP Certification.
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HP HP2-I47 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Value and Business Outcomes | - Customer challenges and pain points - Value proposition of lifecycle services |
| HPE Lifecycle Services Overview | - Introduction to HPE PS Lifecycle Services - Service portfolio positioning |
| Sales Strategy and Positioning | - Competitive differentiation - Selling methodology for services |
| Lifecycle Engagement Model | - Optimize and retire phase - Manage and support phase - Consult and design phase - Deploy and implement phase |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
An HP Partner is working with an install-base customer that wants increased security for new HP devices as well as existing non-HP devices.
What should the Partner consider when discussing this deal with the customer?
- A. HP Manageability Services help with consistent, scalable, and secure software deployment.
- B. HP Wolf Pro Security can be attached to the deal.
- C. Users can install HP Client Security Manager on the HP devices as well as the third-party devices.
- D. HP Proactive Security includes services to implement and manage configuration policies.
Correct Answer: D 🗳️
Explanation: Only visible for PrepAwayTest members. You can sign-up / login (it's free).
Which category of HP Lifecycle Services enables customers to transition quickly and easily from old to new devices while maintaining compliance with government and environmental regulations?
- A. HP Renew Services
- B. HP Optimize Services
- C. HP Set Up Services
- D. HP Collaborate Services
Correct Answer: A 🗳️
Explanation: Only visible for PrepAwayTest members. You can sign-up / login (it's free).
The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?
- A. Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
- B. Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
- C. Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
- D. Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received
Correct Answer: C 🗳️
Explanation: Only visible for PrepAwayTest members. You can sign-up / login (it's free).
Name a service available within HP Hardware Support Offsite Return Services.
Remote problem diagnosis and support over the phone for immediate resolution Online status tracking during repair of product while at the repair center Guaranteed 24 x 7 support and next-day turnaround Ability to order replacement parts from HP for defective third-party components Explanation One of the services available within HP Hardware Support Offsite Return Services is A. Remote problem diagnosis and support over the phone for immediate resolution.
This service provides basic telephone technical assistance with installation, product configuration, setup, and problem resolution. HP will work with the customer remotely to isolate the hardware problem and determine the best course of action1.
If HP determines that the problem cannot be resolved remotely, HP will direct the customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support. HP will also provide the return shipment of the repaired or replaced product to the customer's location1.
If you are interested in learning more about HP Hardware Support Offsite Return Services, you can visit the HP website2 or contact an HP representative for more details or assistance.
Correct Answer:
1: Hardware Support Offsite Return Services - hp.com 2: HP Care Pack - PC Repair, Extended Warranty & Support
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