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Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. Universal Shipping (US) uses Communications Cloud and has built multiple OmniScripts and FlexCards to calculate freight charges and provide delivery estimates. They also have a self-service site hosted on a third-party CMS. US wants the same experience on their off-platform site that they have in Salesforce, for their unregistered users.
Which two steps should a Consultant take to meet these requirements?

A) Create a Lightning Out Project and use Javascript to load the Lightning Web Components (LWCs) into the external site.
B) Use a Canvas application to expose the OmniScript and FlexCards to unregistered users.
C) Use an integration user for the authentication with Salesforce to get the session token that will allow calls to Salesforce.
D) Use OmniOut and add the existing OmniScript and FlexCards.

2. ABC Telecom wants to enable Experience Cloud for their partners. They want Communications Cloud to communicate with external systems during an order capture journey for their partners. Users should go through a guided journey and connect with an external system seamlessly.
Which two features must a Consultant use to meet their needs?

A) DataRaptors
B) FlexCards
C) Integration Procedures
D) OmniScripts

3. Where are the results (actual values) of Custom Task KPIs stored?

A) In the Visit Record
B) In the Retail Visit KPI record
C) In the Retail Store KPI record
D) In the custom object.

4. Northern Trail Outfitters(NTO) places a high value on understanding how their end capes are performing. What should be recommended to NTO to ensure they can capture this data?

A) Make a Custom object for In-Store location on the Retail Store Object to capture KPIs
B) Make In-Store locations as a record type on the Retail Store Object to capture the KPIs
C) Make a separate set of KPIs specifically for capturing the endcap In-Store Location
D) Make In-Store Locations as a record page on the In-Store Location Object to capture the KPIs

5. A B2B telecommunications company uses Communications Cloud to sell technically complex products. Their operations team faced order fallouts due to incorrect configurations of the quotes. At the same time, their sales team said that it takes too much time to educate a new account executive due to the product's complexity, and even after studying, it doesn't prevent mistakes in the quotes.
What two options need to be implemented to improve the current situation?

A) Implement the Guided Sales using OmniScripts.
B) Create an order validation task in the Order Fulfillment process.
C) Configure Advanced Rules to validate the quote configuration.
D) Configure steps in the Order Fulfillment process to guide the product configuration.

Solutions: