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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

Question 1

ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?

A. Keep the number of attribute on the product low, avoid big picklist and direct assignments.
B. Advise them to use picklist attribute with multiple pick lists values instead of configuring new products
C. Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules
D. Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.

Question 2

Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

A. Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
B. Model the router technical product and decompose it from the business internet offer.
C. Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
D. Model the router as an attribute of the business internet offer with a default value of 'included'

Question 3

UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.
Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?

A. Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
B. Create an orchestration plan and define a scenario for each top product offer
C. Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product
D. Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS

Question 4

UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions.
Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud

A. Evaluate the various business scenarios for bulk orders in order to access platform governor limits (CPU time, Database utilization)
B. Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration
C. Identify the business rules need to be implemented for creation and fulfillment of bulk orders.
D. Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)

Question 5

T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

A. Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.
B. Manage product catalog in communication cloud and periodically synchronize the web channels automatically
C. Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
D. Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website

Solutions: