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SAP Certified Support Associate - Incident Management with SAP BusinessObjects: C_BOSUP_90 Exam
"SAP Certified Support Associate - Incident Management with SAP BusinessObjects", also known as C_BOSUP_90 exam, is a SAP Certification. With the complete collection of questions and answers, PrepAwayTest has assembled to take you through 80 Q&As to your C_BOSUP_90 Exam preparation. In the C_BOSUP_90 exam resources, you will cover every field and category in SAP Application Associate Certification helping to ready you for your successful SAP Certification.
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SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SAP Solution Manager Service Desk | 25% | - Incident Management Work Center - Message escalation and forwarding - CRM_DNO_MONITOR and INCMAN transactions |
| Incident Management Fundamentals | 20% | - SLA definitions and priority levels - ITIL & SAP support processes - Message lifecycle and status handling |
| SAP BusinessObjects Architecture & Components | 20% | - BI Platform architecture - Central Management Server (CMS), Input/Output File Repository - Adaptive Processing Server, Web Application Container |
| Troubleshooting & Support Tools | 20% | - Remote support and diagnostics tools - SAP Notes and knowledge base search - Log files analysis and interpretation |
| Support Best Practices & Escalation | 15% | - Communication with customers and SAP support - Root cause analysis and resolution tracking - Reproducing and documenting issues |
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
In the Service Desk, how can you search for SAP Notes?
- A. Via transaction SAP_NOTE
- B. Via transaction SNOTE_SEARCH
- C. Via transaction SNOTE
- D. Via the Tab SAP Notes in the message
Correct Answer: D 🗳️
You are trying to process a customer message. However, the available information is insufficient for a complete understanding.
What will be your next step? (Choose two)
- A. Contact the customer to define the missing information.
- B. Try to guess what the customer might want to have.
- C. Send notes to customer based on your assumptions.
- D. Get confirmation from the customer that your interpretation of the message is correct.
Correct Answer: A,D 🗳️
What is SAP Solution Manager?
- A. It is an application that is part of the SAP Supply Chain Management application.
- B. It supports the implementation throughout the entire life-cycle from the business blueprint to the configuration to production processing.
- C. It is a robust and lean standard-based platform that enables you to develop Java and composite applications from scratch.
- D. It is a relational database system that can be used as an alternative to databases from other vendors.
Correct Answer: B 🗳️
As an SAP partner you have implemented SAP Solution Manager.
Which of the following statements reflects the requirements with regards to SAP Solution Manager installation on the customer site?
- A. Customers require their own installation of SAP Solution Manager.
- B. Customers and partner need to have SAP Solution Manager clustered.
- C. Customers do not require their own SAP Solution Manager installation.
- D. Customers need to install SAP Solution Manager and the partner needs to connect to it.
Correct Answer: C 🗳️
What is one of the roles of a Partner Services Advisor?
- A. Ramp-up assistant for the customer of the SAP PartnerEdge partner
- B. The dedicated point of escalation for level 3 support
- C. The first point of contact for program and operational queries
- D. Trainer for Support Enablement
Correct Answer: C 🗳️
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