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ISEB Foundation Certificate in Business Analysis Sample Questions:

1. An analyst is defining the requirements for an online booking system and wishes to show the business managers the look and feel of the system in order to elicit usability requirements. What investigation technique should the analyst use?

A) Workshops.
B) Ethnographic study
C) Interviewing.
D) Prototyping.

2. Which of the following stages is immediately after problem-finding in Isaksen and Treffinger's creative problem-solving model?

A) Idea-finding.
B) Data-finding.
C) Acceptance-finding.
D) Solution-finding.

3. Which of the following are steps in the Isaksen and Treffinger's creative problem solving model?
a.Mess Finding.
b.Data Modelling.
c.Process Finding.
d.Problem Finding.
e.Solution Finding.

A) b, c and e.
B) a, b, c and d.
C) a, c, d and e.
D) a, d and e.

4. Which of the following investigation techniques involves following a user for one or two days in order to find out what a particular job entails?

A) Activity sampling.
B) Protocol analysis.
C) Scenario analysis.
D) Shadowing.

5. An analyst investigating a finance system wishes to build rapport with individual stakeholders and investigate in detail each stakeholder's views. Which of the following techniques should the analyst use?

A) Questionnaires.
B) Interviewing.
C) Special purpose records.
D) Document analysis.

Solutions: