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ITIL Foundation Certificate in IT Service Management: ISEB-ITILV3F Exam
"ITIL Foundation Certificate in IT Service Management", also known as ISEB-ITILV3F exam, is a ISEB Certification. With the complete collection of questions and answers, PrepAwayTest has assembled to take you through 162 Q&As to your ISEB-ITILV3F Exam preparation. In the ISEB-ITILV3F exam resources, you will cover every field and category in ISEB Certification Certification helping to ready you for your successful ISEB Certification.
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ISEB ISEB-ITILV3F Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Generic Concepts and Definitions | 20% | - Key terminology and definitions - Service assets and configurations - Business case and service portfolio |
| ITIL Service Lifecycle | 20% | - Service Strategy - Service Design - Service Operation - Service Transition - Continual Service Improvement |
| Functions and Roles | 10% | - Application Management - Service Desk - Key roles: Process Owner, Service Owner - Technical Management |
| Selected Processes | 15% | - Incident Management - Problem Management - Service Level Management - Change Management |
| Service Management as a Practice | 15% | - Stakeholders and value creation - Service and service provider types - Concept and definition of service management |
| Technology and Architecture | 5% | - Architecture considerations - Supporting tools and systems |
| Key Principles and Models | 15% | - Deming Cycle - Governance and risk management - Process model and characteristics |
ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:
Which of the following sentences BEST describes a Standard Change?
- A. A Change to the service provider's established policies and guidelines
- B. A pre-authorised Change that has an accepted and established procedure
- C. A Change that correctly follows the required Change process
- D. A Change that is made as the result of an audit
Correct Answer: B 🗳️
Reliability is a measure of:
- A. The level of risk that could impact a service or process
- B. A measure of how quickly a service or component can be restored to normal working
- C. How long a service or component can perform its function without failing
- D. The availability of a service or component
Correct Answer: C 🗳️
Service Transition contains detailed descriptions of which processes?
- A. Change Management, Capacity Management Event Management, Service Request
Management - B. Change Management, Service Asset and Configuration Management, Release and
Deployment Management - C. Service Asset and Configuration Management, Release and Deployment Management,
Request Fulfilment - D. Service Level Management, Service Portfolio Management, Service Asset and
Configuration Management
Correct Answer: B 🗳️
How many people should be accountable for a process as defined in the RACI model?
- A. Two - the process owner and the process enactor
- B. Only one - the process owner
- C. As many as necessary to complete the activity
- D. Only one - the process architect
Correct Answer: B 🗳️
Which of the following is NOT a FUNCTION?
- A. Incident Management
- B. Application Management
- C. Service Desk
- D. Technical Management
Correct Answer: A 🗳️
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