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ISEB Foundation Certificate in Business Analysis Sample Questions:

1. The change curve shows the range of emotions experienced by people when facing change. One of the axes on the graph is Time; what is the other axis?

A) Self-esteem.
B) Shock.
C) Anger.
D) Fear.

2. Which of the following models shows the driving and resisting forces of change?

A) Learning cycle.
B) Power/impact grid.
C) Five forces model.
D) Force field analysis.

3. Different reactions may be observed when a change to working methods is proposed. These reactions include:
a.Enthusiasm for the change.
b.Fear of the change.
c.Reduced performance on the job.
d.Reluctant acceptance of the change.
Which of the following represents the typical sequence of these four reactions?

A) a, b, c and d.
B) b, c, d and a.
C) b, d, c and a.
D) a, b, d and c.

4. A company provides a help desk facility to support users of their computer software. How would the provision of this facility be classified on their value chain?

A) As a Technology Development activity.
B) As an Inbound Logistics activity,
C) As a Sales and Marketing activity.
D) As a Service activity.

5. An analyst is defining the requirements for an online booking system and wishes to show the business managers the look and feel of the system in order to elicit usability requirements. What investigation technique should the analyst use?

A) Workshops.
B) Ethnographic study
C) Interviewing.
D) Prototyping.

Solutions: