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HP HP2-I57 Exam Syllabus Topics:

HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:

1. Name two specific pain points a customer might have that HP Premium+ Support Services can help address.
(Select two.)

A) Customer is not set up for remote or hybrid working.
B) Changing trends have had a negative impact on business performance.
C) Customer is facing increased cyberthreats.
D) Customer needs to focus on CapEx rather than OpEx.
E) Employees are less productive due to maintenance issues.

2. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond?

A) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
B) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received.
C) Explain that customers who purchase and register HP Premium+ Support receive proactive alerts about device issues and automated case creation.
D) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.

3. Which statements are true about HP Premium+ Support end user alerts? (Select three.)

A) If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
B) HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.
C) End users cannot snooze the alerts.
D) Only non-hybrid employees can receive end user alerts directly on their device.
E) When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.

Solutions: