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HP HP2-I47 Exam Syllabus Topics:

HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?

A) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
B) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
C) Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
D) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received

2. Name a service available within HP Hardware Support Offsite Return Services.
Remote problem diagnosis and support over the phone for immediate resolution Online status tracking during repair of product while at the repair center Guaranteed 24 x 7 support and next-day turnaround Ability to order replacement parts from HP for defective third-party components Explanation One of the services available within HP Hardware Support Offsite Return Services is A. Remote problem diagnosis and support over the phone for immediate resolution.
This service provides basic telephone technical assistance with installation, product configuration, setup, and problem resolution. HP will work with the customer remotely to isolate the hardware problem and determine the best course of action1.
If HP determines that the problem cannot be resolved remotely, HP will direct the customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support. HP will also provide the return shipment of the repaired or replaced product to the customer's location1.
If you are interested in learning more about HP Hardware Support Offsite Return Services, you can visit the HP website2 or contact an HP representative for more details or assistance.

3. A potential customer has asked you how HP Lifecycle Services compare to a competitor's services that they have used in the past.
What is the HP recommended way to prepare a response to this question?

A) Refer to the battlecards for the various HP Lifecycle Services
B) Visit the competitor's website to read the descriptions of their services
C) List the different HP Services websites that the customer can visit for more information
D) Compile a list of issues customers have had with the competitor's services

4. Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)

A) HP Defective Media Retention
B) HP pc BIOS Asset Tagging service
C) HP Deinstallation Services
D) HP Wolf Protect and Trace
E) HP Active Care

Solutions: