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HP HP2-B110 Exam Syllabus Topics:

HP Selling HP Imaging and Printing Supplies Sample Questions:

1. What is meant by a "Clone Cartridge"?

A) A non-HP cartridge that comes in a packing intended to mislead the customer to believe it is an HP original
B) A one-to-one copy of an HP cartridge that comes in HP packaging
C) High quality remanufactured cartridge that comes with HP Original toner or ink
D) A newly manufactured cartridge that is not manufactured by HP or with any HP parts or ink/toner, but still designed to work in an HP printer

2. If the customer is looking for best cost per page for black text, but hardly uses color, which ink cartridges would you recommend?

A) Two standard black cartridges and one value color cartridge
B) A two-pack XL black cartridge
C) A standard fill black and color cartridge
D) A higher fill value black and standard color cartridge

3. What steps does HP take to protect customers from counterfeit cartridges?

A) Prevention, product packaging, and investigation
B) Partner network, local offices, and worldwide presence
C) Research and development, Marketing and reliability
D) Product design, toner formula, and marketing

4. Which statement best describes the warranty on HP laser supplies?

A) As long as the printer is not indicating the end of life of the cartridge, the warranty covers defects from materials and workmanship.
B) HP offers 6 months of warranty for all HP laser supplies.
C) HP offers a warranty that is defined by local legislation, which varies from 6 to 24 months.
D) No warranty is applicable to HP laser supplies.

5. Why should you use genuine HP supplies if you have an HP printer?

A) For native driver support
B) For faster print speeds
C) For access to HP e-Print
D) For reliable, trouble-free printing

Solutions: