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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks manages prospects for lead generation in a marketing application.
To ensure data quality, which prospects should the consultant migrate from the marketing application to lead records?

A) All prospects
B) Contacted prospects
C) Qualified prospects

2. Predefined groups of sales reps work collaboratively on Accounts in the Cloud Kicks (CK) sales model. Each group is also responsible for specific accounts. CK has organization-wide default access set to Public Read
/Write for Accounts. CK discovered this caused issues with data quality where reps edited accounts outside their scope of responsibility. CK wants to allow reps to view any account, but restrict editing to only reps who are responsible for those specific accounts.
Which step should a consultant recommend to allow reps to continue to collaborate while eliminating incorrect edits?

A) Create an Account sharing rule to grant Read/Write access to all accounts.
B) Change Account organization-wide defaults to Public/Read-Only.
C) Change Account organization-wide defaults to Private.

3. Cloud Kicks is in the process of implementing Sales Cloud for its sales teams. Senior management has concerns about adoption.
What should a consultant recommend to encourage adoption?

A) Re-define the sales process.
B) Establish goals and key metrics.
C) Run training in a sandbox environment.

4. Sales managers at Cloud Kicks need to show reports and dashboards with Opportunity Forecast by Product family with team Quotas.
Which solution should a consultant recommend?

A) Create a custom report type with Forecasting Quotas and Forecasting Items.
B) Configure Quotas with a Product family report and add necessary fields.
C) Create a joined report with closed Opportunities, Forecasting Items, and Quotas.

5. Sales reps at Cloud Kicks are responsible for creating leads manually and uploading leads. The marketing department has noticed that some leads are missing important information.
Which functionality should the consultant apply to ensure that the main fields are populated?

A) Path with key fields
B) Screen flows
C) Required fields

Solutions: