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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks (CK) has been losing market share to competitors over the past year. CK management is planning next year's budget and has allocated more money for in-person meetings with its existing partners because CK thinks it will reduce churn.
Which option should a consultant recommend that CK use to track the spending increase for onsite visits?

A) Report on the activity type that corresponds to an onsite visit.
B) Report on accounts with and without onsite activities.
C) Report on opportunities with and without onsite activities.

2. Universal Containers is using Collaborative Forecasts and wants to show sales reps their individual numbers for opportunities they are predicted to win based on amounts for all forecast categories over the next quarter.
What should a consultant recommend to meet this requirement?

A) Enable Cumulative Forecast Rollups.
B) Use a formula field based on the forecast category.
C) Add the Forecast Summary component to the page.

3. When addressing challenges within Cloud Kicks' Sales Cloud project, which approach should a consultant prioritize to extend declarative development effectively?

A) Assess project requirements to decide if custom development or third-party apps are needed, considering budget and resources.
B) Prioritize standard Salesforce features to manage costs while ensuring project success.
C) Opt for custom development, weighing long-term scalability and maintenance against quick solutions.

4. Cloud Kicks uses an external Enterprise Resource Planning (ERP) application to process its orders. The ERP application needs to receive data about opportunities when the opportunity closes.
Which solution should the consultant recommend?

A) Salesforce Connect
B) Outbound Message with record-triggered flow
C) External Relationship with custom object

5. After creating a brand new sneaker Product object record for Cloud Kicks, the admin is unable to add this product to Price Books.
How should the consultant resolve the issue?

A) Set a standard active price.
B) Edit the sharing settings of the Product object.
C) Add the product to a price schedule.

Solutions: