CSA Questions - Truly Beneficial For Your ServiceNow Exam (Updated 401 Questions)
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To become a ServiceNow CSA, you need to pass the certification exam, which consists of 60 multiple-choice questions. CSA exam is proctored and can be taken online from anywhere in the world. You will have 90 minutes to complete the exam, and the passing score is 70%. CSA exam fee is $150, and you will have two attempts to pass the exam within a six-month period.
ServiceNow CSA Certification Exam is intended for individuals who are responsible for managing ServiceNow instances, including system administrators, developers, and consultants. It is recommended that individuals have at least six months of experience working with ServiceNow before attempting the exam. However, there is no formal prerequisite for the exam.
NEW QUESTION # 74
A customer has asked for the following updates to a form:
* Make Resolution code mandatory, admin state is changed to Resolved.
* Hide major incident check box, unless logged in user has Major incident Manager role.
What type of rules (s) would you use to implement this requirement?
- A. Dictionary Design
- B. Form Constraint
- C. Field Limiter
- D. UI Design
- E. UI Policy
Answer: B,E
NEW QUESTION # 75
One related list, which buttons are commonly used for managing the records on the list?
Choose 3 answers
- A. Edit
- B. Ada
- C. New
- D. Publish
- E. Manage
Answer: A,B,C
NEW QUESTION # 76
What component of the ServiceNow infrastructure defines every table and field in the system?
- A. Field Map
- B. Table Class Manager
- C. Dictionary
- D. Schema
- E. Data Atlas
Answer: C
NEW QUESTION # 77
Knowledge articles within a knowledge base are grouped by category.
- A. True
- B. False
Answer: A
NEW QUESTION # 78
What section on a task record would you use to see the most recent update made to a record?
- A. Journal
- B. Audit Log
- C. Activity
- D. Timeline
Answer: C
NEW QUESTION # 79
Groups are stored in what table?
- A. Group [sys_user_group]
- B. Group [sn_sys_user_group]}
- C. User Groups [sn_user_groups]
- D. Groups [sys_user_groups]
- E. User Group [user_groups]
Answer: A
NEW QUESTION # 80
When using the Data Pill Picker, use which keys to dot-walk (6 fields in other tables?
- A. Shift F4, Shit FS
- B. Plus, Minus
- C. Ctrl c, Ctrl
- D. Ctrl <, Ctrl >
- E. Arrows
Answer: E
NEW QUESTION # 81
Which one statement correctly describes Access Control rule evaluation?
- A. If a row level rule and a field level rule exist, both rules must be true before an operation is allowed
- B. If more than one rule applies to a row, the older rule is evaluated first
- C. Rules are evaluated from the general to the specific, so a table rule must be active to continue
- D. Rules are evaluated using roles. The role with the most permissions evaluates the rules first
Answer: A
NEW QUESTION # 82
On a Form header, what is the three bar icon called?
- A. Cake icon
- B. Hamburger icon
- C. Pancake icon
- D. Additional Actions or Context Menu
Answer: B
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-platform-user-interface/page/use/using-forms/concept/c_FormContext
NEW QUESTION # 83
What are the steps for applying an update set to an instance?
- A. Specify, Transform, Apply
- B. Get, Test, Push
- C. Retrieve, Assess, Apply
- D. Retrieve, Preview, Commit
- E. Pull, Review, Push
Answer: D
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-application-development/page/build/system-update-sets/hier-update-se
NEW QUESTION # 84
When working on a form, what is the difference between Insert and Update operations?
- A. Insert creates a new record and Update saves changes, both remain on the form
- B. Insert creates a new record and Update saves changes, both exit the form
- C. Insert saves changes and exits the form, Update saves changes and remains on the form
- D. Insert saves changes and remains on the form, Update saves changes and exits the form
Answer: D
NEW QUESTION # 85
What ServiceNow feature allows you to include data from a secondary related table on a report?
- A. SQL
- B. Dot Walking
- C. Joins
- D. Outer Join
Answer: B
NEW QUESTION # 86
What are the two aspects to LDAP Integration?
- A. Data formatting
- B. Authorization
- C. Authentication
- D. Data Population
Answer: C,D
NEW QUESTION # 87
What is the platform name for the Group table?
- A. Sys_group
- B. SyS_USer_group
- C. sys_groups
- D. group
Answer: B
NEW QUESTION # 88
What is used to determine user access to knowledge bases or a knowledge article?
- A. Read Access Flag
- B. Privacy Settings
- C. sn_kb_read, sn_article_read
- D. User Criteria
Answer: D
NEW QUESTION # 89
There are _____ common types of Interfaces (Numeric Value)
6: There are six common types of interfaces
- A. Dashboard: Enable you to display multiple performance analytics, reporting and other widgets on a
single screen. - B. Timelines: Used to track tasks or projects
- C. Form: Data is entered into ServiceNow through forms
- D. Homepage: Consists of navigational elements, functional controls, and platform information.
- E. List: Display records from a data table, as well as allow you to edit the record information using the List
Editor functionally. - F. Maps: Display ServiceNow data graphically on a Google map
Answer: C
NEW QUESTION # 90
From a related list, what would a user click for personalize the layout of the columns?
- A. Pencil
- B. Context Menu
- C. Magnifier
- D. Gear
Answer: D
NEW QUESTION # 91
After you create a new table, what is the best practice regarding the navigation pane?
Choose 2 answers
- A. Specify which Roles are able to see the Application Menu
- B. Specify which Roles are able ta see the Module
- C. Set the filter condition on the Application Menu
- D. Create Module with the plural of the table label
- E. Create Application Menu with the same name as the table label
- F. Set the font style on both the Application Menu and the Module
Answer: A,B
NEW QUESTION # 92
Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?
- A. Select Import Set, Select Transform Map, Run Transform
- B. Select Data Source, Schedule Transform
- C. Define Data Source, Select Transform Map, Run Transform
- D. Load Data, Create Transform Map, Run Transform
Answer: A
NEW QUESTION # 93
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