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Salesforce Certified Slack Consultant Sample Questions:

1. Your client wants to add an additional layer of security for their data in Slack. They enquired about Slack's Enterprise Key Management (EKM) product.
What guidance can you provide on how to proceed with enabling EKM?

A) EKM is included with the purchase of Slack security tools and can be enabled by the Org Owner.
B) EKM is an add-on product that needs to be purchased and then configured with support from Slack.
C) EKM is a free product that you can add-on as necessary. Only Org Owner has the ability to enable EKM.

2. What is the most effective way to project manage a team in Slack?

A) Connect the Jira app to your team channel and ask for weekly updates through the app integration.
B) Send a check-in template to teammates to respond to on a weekly basis.
C) Run team sync in channels using automated reminders to save time and keep updates regular and transparent.
D) During the weekly check-in meetings on Zoom, remind teammates to share updates in Slack.

3. Sentinel Corp's legal team wants to create a separate workspace for all confidential legal conversations. They want to allow all members of the org to see that the workspace exists, but only legal team members should be approved to join.
What access level would you recommend for the workspace?

A) Hidden
B) By Request
C) Invite only
D) Open

4. Your new client is a small company launching Slack for the first time. They like to keep processes lean and don't have a large IT team to support users with queries.
To ensure a great Slack user experience, which end-user support best practice should you recommend they leverage?

A) Create various help channels in Slack for users to submit their requests.
B) Assign employees to monitor help channels and answer users' questions.
C) Promote a search first culture by providing self-serve materials in Slack to enable users to independently find answers to their questions.
D) Communicate an immediate response timeline to ensure user requests are attended to.

5. You are preparing to deliver a live learning session to a client.
What is the best way to ensure your learners can participate in interactive activities in Slack during the training?

A) Create a private training channel.
B) Create a public training channel.
C) Add all attendees to a read-only channel with Slack tips and tricks.
D) Add attendees as guests to a generic sandbox environment.

Solutions: