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| Section | Objectives |
|---|---|
| Topic 1: Service Management and CARE Operations | - Incident and Trouble Ticket Management
|
| Topic 2: Network and Service Delivery Analysis | - Network topology and installed base considerations
|
| Topic 3: Customer Care Program Governance | - Care program management principles
|
What are the 3 Care SWS portfolio segments?
Correct Answer: D 🗳️
What basic services are included in SW Maintenance
Correct Answer: A 🗳️
Name the essential (bare MINIMUM) after-sales services provided by Care?
Correct Answer: B 🗳️
What is the MAIN customer relationship activity performed by the Care Program Manager?
Correct Answer: A 🗳️
What are the CaPM responsibilities regarding cost management?
Correct Answer: A 🗳️
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