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Salesforce Certified Platform User Experience Designer Sample Questions:

1. During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reportsusing the global search bar.
What should be done to improve their experience?

A) Add the Daily Task component to the Home page.
B) Create a mood board to communicate the visual style of the UI.
C) Update the Home page with access to commonly used reports.
D) Make the global search bar bigger on every page.

2. Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot canresolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction.
Which additional element(s) would be essential?

A) User interface planning
B) Onboarding planning
C) Voice and tone planning
D) Training and support planning

3. A UX Designer wants to ensurenew Salesforce users are given the appropriate onboarding experience.
Which two on-App Guidance customizations should be used?

A) Set prompt permissions
B) Configure minimum three steps
C) Specify prompt scheduling
D) Customize prompt theme

4. The Client Service team at Cloud Kicks is having issues when editing an order record. The validation rule returns a top-of-page error indicating two other fields must be provided to validate and save the order changes.
How should they efficiently find the correct fields?

A) Replace the validation rule with help text informing the businessrequirement.
B) Make sure the required field names are added to the top-of-page error message.
C) Remove the validation rule completely and provide training about order changes.
D) Replace the top-of-page validation with two field validations, assigning the respective fields.

5. Cloud Kicks wants to modify one of its custom Lightning Web Components so that itsadministrators can change the look and feel depending on what type of Lightning page is used in.
Which feature should be recommended?

A) App Builder styling property
B) SLDS utility classes
C) CSS loaded as a static resource
D) Styling hooks

Solutions: