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| Section | Weight | Objectives |
|---|---|---|
| Project Delivery and Implementation | 15% | - Performance and scalability - Solution deployment and operations - Implementation lifecycle and planning |
| Intelligent Enterprise and Innovation | 10% | - AI and automation in CX solutions - Emerging technologies and roadmap |
| Solution Architecture Fundamentals | 15% | - Customer Experience strategy and design - Architecture principles and methodologies |
| Customer Data and Governance | 15% | - Data analytics and insights - Compliance and data privacy - Customer data management and identity |
| Integration and Extensibility | 25% | - Extensibility options and best practices - SAP Integration Suite - SAP Business Technology Platform (BTP) integration - Data flow and system connectivity |
| SAP Customer Experience Portfolio Overview | 20% | - SAP Customer Data Cloud - SAP Commerce Cloud - SAP Marketing Cloud / Emarsys - SAP Service Cloud - SAP Sales Cloud |
Question 1
You are implementing a Design to Operate end-to-end process for new products.
Which are valid substages in the business process?
Note: There are 3 correct answers to this question.
A. Deliver
B. Manufacture
C. Sell
D. Source
E. Plan
Question 2
In which process are trading partner collaboration and contract negotiations executed?
A. Recruit to Retire
B. Source to Pay
C. Design to Operate
D. Lead to Cash
Question 3
Where can an end user subscribe/unsubscribe from newsletters or notifications as a self-service?
A. Login screen
B. Preference center
C. Full registration screen
D. Lite registration screen
Question 4
In which level of the SAP Business Technology Platform account do you manage your applications, services, and subscriptions?
A. Subaccount
B. Org member
C. Directory
D. Global account
Question 5
What are some of the Generative Al features available in SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.
A. Account Synopsis
B. Lead Booster
C. Lead Scoring
D. Email Draft Recommender
E. Call Lists Generator
Solutions:
| Question 1 Answer: B,C,E | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: A,B,D |
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