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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Mobile Application | 20% | - Mobile Checkout and Time Tracking
- Field Service Mobile App Features
- Offline Capabilities
- Real-Time Communication
|
| Topic 2: Configuration and Integration | 16% | - Third-Party System Integration
- API and Web Services
- Integration with SAP ERP and CRM
- SAP FSM System Configuration
|
| Topic 3: Service Order Management | 26% | - Service Order Assignment and Routing
- Service Order Scheduling and Planning
- Service Order Creation and Processing
- Service Order Status Management
|
| Topic 4: Resource Management | 22% | - Technician Management
- Skill-Based Matching
- Travel and Route Optimization
- Workforce Planning and Forecasting
|
| Topic 5: Service Reporting and Analytics | 16% | - KPI Monitoring and Analysis
- Service Performance Metrics
- Custom Report Generation
- Reports and Dashboards
|
SAP Certified - SAP Field Service Management Sample Questions:
1. How does SAP ensure that customers retain crucial functionalities while transitioning to the cloud?
Choose the correct answer.
A) Using existing marketing strategies
B) Implementing enhanced cybersecurity measures
C) Reducing customer support interactions
D) By offering free training sessions
E) Offering a hybrid model with SAP Cloud ERP Private
2. To test a business rule you use the 'Validation' function, and the 'Manual Execution' function in a test environment.
Choose the correct answer.
A) False
B) True
3. What is the most common way to create master data in FSM?
Choose the correct answer.
A) By bulk upload with the Data Loader
B) Manual creation in the Master Data module
C) By integration with back-end systems
4. How does the RISE with SAP Methodology Dashboard contribute to maintaining a clean core?
There are two correct answers.
A) By aligning organizational strategies
B) By ensuring code noncompliance is addressed
C) By providing real-time customer feedback
D) By offering upgrade preparation insights
E) By boosting marketing efforts
5. How can Master Data be created and maintained in FSM?
There are three correct answers.
A) By bulk upload with the Data Loader
B) Manually in the Master Data module
C) By integration with back-end systems
Solutions:
Question # 1 Answer: E | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: B,D | Question # 5 Answer: A,B,C |