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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. Which information will you find in the system log? (Choose two)

A) Database errors
B) Database locks
C) Error messages of application programs
D) ABAP runtime errors

2. You are trying to process a customer message. However, the available information is insufficient for a complete understanding. What will be your next step? (Choose two)

A) Try to guess what the customer 'might' want to have.
B) Give yourself time to carefully read the problem description of the customer. Also, try to 'read between the lines' and get confirmation by customer that your interpretation is correct.
C) Be insistent, but politE.'I would like to ask you for help to clarify the issue'.
D) Send notes to customer without being sure that they will help.

3. Which tool of the ABAP Workbench do you use to create global date types and database tables?

A) Data Dictionary
B) ABAP Editor
C) Screen Painter

4. You have to analyze a job that is currently processing a long running SELECT statement on a database table. Via transaction 'SM50 - details', you see that the read does not finish. What can you do?

A) You can analyze the currently processed statement by starting the SQL-Trace (ST05).
B) You can analyze the currently processed statement using ST04 - detailed analysis.
C) You have to wait until the program returns from the database. Afterwards, you can continue analysis (for example, with debugging or SQL-Trace).

5. Which of the following technology features support the performance of database access? (Choose two)

A) Fixed Values
B) Buffering
C) Primary Index
D) Foreign Keys

Solutions: