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| Section | Weight | Objectives |
|---|---|---|
| Configuration and Integration | 16% | - SAP FSM System Configuration - Third-Party System Integration - API and Web Services - Integration with SAP ERP and CRM |
| Mobile Application | 20% | - Mobile Checkout and Time Tracking - Field Service Mobile App Features - Offline Capabilities - Real-Time Communication |
| Resource Management | 22% | - Skill-Based Matching - Technician Management - Travel and Route Optimization - Workforce Planning and Forecasting |
| Service Order Management | 26% | - Service Order Status Management - Service Order Creation and Processing - Service Order Scheduling and Planning - Service Order Assignment and Routing |
| Service Reporting and Analytics | 16% | - KPI Monitoring and Analysis - Service Performance Metrics - Reports and Dashboards - Custom Report Generation |
1. Which of the following features in SAP Field Service Management can be supported by artificial intelligence?
There are three correct answers.
A) Creating activity summaries
B) Filling smartforms
C) Predicting assignment duration
D) Filtering on the planning list
2. Which are the most commonly used integration platforms for SAP Field Service Management?
There are two correct answers.
A) SAP Integration Suite / SAP Business Technology Platform
B) FSM Cloud Connector by Proaxia
C) SAP FSM Business Rules
3. Which of the following statements are correct?
There are two correct answers.
A) Admin Policy Groups define what the user can do on account level.
B) Roles define what the user can do on account level.
C) Roles define what the user can do on company level.
D) Admin Policy Groups define what the user can do on company level.
4. Select some of the Application Programming Interfaces (APIs) that offer access to the data and functionalities of Field Service Management from external systems.
There are four correct answers.
A) Query API
B) Mobile API
C) Appointment Booking API
D) Service API
E) Data API
5. Which of the following are ways that reports can be generated in SAP Field Service Management?
There are four correct answers.
A) Automatically by a business rule
B) Automatically by using an API call
C) Manually on a mobile device
D) Manually on the FSM web interface
Solutions:
| Question # 1 Answer: A,C,D | Question # 2 Answer: A,B | Question # 3 Answer: B,D | Question # 4 Answer: A,C,D,E | Question # 5 Answer: A,B,C,D |
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