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Pegasystems PEGACPCSD23V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|
| Topic 1: Reporting | 5% | - Reporting and Analytics
- 1. Dashboards
- 2. Insights
|
| Topic 2: Data Integration | 15% | - Common Data Model
- 1. Entities and Case Types
- 2. External Storage Configuration
- 3. Purpose of the Common Data Model
- 4. Storage Options
- 5. Data Model Components
- 6. Relationship Configuration
|
| Topic 3: Channels | 15% | - Omnichannel Customer Service
- 1. Messaging AI Configuration
- 2. Pega Call Configuration
- 3. Email Bot Configuration
- 4. Pega Digital Messaging
- 5. Web Messaging Configuration
|
| Topic 4: User Experience | 20% | - Customer Service User Interface
- 1. Composite Best Practices
- 2. Composite Tab Configuration
- 3. Constellation UX Best Practices
|
| Topic 5: Application Development | 15% | - Application Design
- 1. Coexistence Configuration
- 2. Modular Enterprise Reuse
- 3. Center-Out Architecture
|
| Topic 6: Case Management | 10% | - Service Request Management
- 1. Case Creation Best Practices
- 2. Create Service Requests
- 3. Case Behavior Configuration
|
| Topic 7: Interaction Management | 20% | - Customer Interaction Handling
- 1. Dialog Configuration
- 2. Customer Engagement Processes
- 3. Interaction Management Concepts
|
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