Oracle 1Z0-996-20 is a certification exam offered by Oracle Corporation for individuals who are interested in verifying their skills and knowledge related to Oracle Utilities Customer Cloud Service 2020. 1Z0-996-20 exam is intended for experienced individuals who work with the Oracle Utilities Customer Cloud service and are seeking an official certification to back up their skills to their employers and clients.

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Oracle Utilities Customer Cloud Service 2020 is a comprehensive SaaS solution that enables utilities companies to provide exceptional customer service experiences. The solution includes features such as self-service portals, mobile applications, and proactive communication channels. 1Z0-996-20 exam tests candidates on their ability to implement and configure the solution to meet the specific needs of utilities companies.

Reference: https://education.oracle.com/oracle-utilities-customer-cloud-service-2020-implementation-essentials/pexam_1Z0-996-20

Oracle 1Z0-996-20 exam covers a wide range of topics, including customer service operations, customer data management, customer billing, and payment processing. It also covers the implementation and configuration of various features and tools available in the Oracle Utilities Customer Cloud Service.

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