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Nortel 920-172 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Installation & Configuration | 25% | - System Requirements
- Deployment Procedures
- Initial Setup and Licensing
|
| Topic 2: Administration & Management | 25% | - User and Security Management
- Service Monitoring & Logging
- API and Application Interfaces
|
| Topic 3: Maintenance & Troubleshooting | 25% | - Backup and Restore Procedures
- Diagnostic Tools & Methods
- Common Issues & Resolution
|
| Topic 4: Communication Control Toolkit Architecture & Components | 25% | - Overview of NCCT Rls. 6.0
- Integration with CS 1000 / CS 2100
- Server and Client Components
|