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| Section | Objectives |
|---|---|
| Application Development | - Scripting and customization in RIS environment - Integration with contact center services |
| Contact Center RIS 6.0 Architecture | - System components and architecture overview - Call flow and routing fundamentals |
| Configuration and Administration | - User and service management - System configuration procedures |
| Troubleshooting and Maintenance | - Diagnosing application issues - Performance monitoring and optimization |
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