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Nokia SDM Certification - PS NSOP Sample Questions:

1. Why is the Project Governance important for operations management?

A) Project Governance is setting up a defined communication and SoR structure with all relevant stakeholders (e.g. customer, CT Team, Operations Team, Care Team etc.) on management level covering business and operational aspects of the project. It guarantees the interaction of all stakeholders of a project on a regular basis.
B) Project Governance is setting up a defined communication and SoR structure between the customer and the CT team. It guarantees the interaction between these parties of a project on a regular basis and the results can influence operations.
C) Project Governance is setting up a defined communication and SoR structure between the operations management and the CT team. It guarantees the interaction between these parties of a project on a regular basis.
D) Project Governance is setting up a defined communication and SoR structure with all operations internal entities (e.g. CARE, NI). It guarantees the interaction of all internal entities of a project on a regular basis.

2. Who represents the interests of the Network Operations for GNSC delivered services to the in-country organisation?

A) Operations Director
B) Customer Operations Manager
C) Network Operations Manager
D) NOC Manager

3. What needs to be included in the cost base line at Gate 4?

A) All costs of risk management agreed between the sales account manager and service delivery responsible.
B) All costs related to risk mitigation plans.
C) All costs related to risk contingency plans.
D) All risk values captured during risk management workshops.

4. According to the Operation Model, which entity in the NSN organization can support in providing to the customer, information regarding local Network security protection regulation?

A) Real Estate.
B) Human Resources.
C) Information Technology.
D) Legal Intellectual Property Rights.

5. The outsourcing business is growing fast and NSN needs to ensure that the customer feels confident in our capabilities. What support could be provided by an expert Field Operations Manager?

A) Define Field Operations strategy and directly inform the customer about the changes needed.
B) Apply the guidelines you received regarding Field Operations and have the Account Director inform the customer regarding the Field Operations setup.
C) Ensure your knowledge is up-to-date with current business requirements and Operations Model development in order to support the Account Director.
D) Be ready to support any Field engineers who are struggling with daily tasks and define a plan for the Team Leaders that will ensure OPEX remains constant.

Solutions: