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ISEB Foundation Certificate in Business Analysis Sample Questions:

1. Which of the following BEST describes an ethnographic study?

A) A study of users in their workplace undertaking representative simulated scenarios.
B) A study where the analyst spends an extended period of time in the target environment.
C) A study which ensures that the needs of a wide range of ethnic groups are considered.
D) A study which uses prototype graphical screens to demonstrate a user requirement.

2. An analyst has asked a user to describe each step in a task as they perform it. Which of the following investigation techniques is the analyst using?

A) Protocol analysts.
B) Interviewing.
C) Activity sampling.
D) Ethnographic study.

3. Which of the following is considered by the Boston Box?

A) Impact.
B) Market share.
C) Gross profit.
D) Power/influence.

4. Every night, at midnight, a system automatically raises invoices for customers that have placed orders that day. The invoice is sent electronically by email to customers. What is the event that triggers the production of invoices?

A) The receipt of an order from a customer.
B) The email system.
C) The batch invoice production job.
D) Midnight on the system clock.

5. What occurs at handoffs when two actors do not synchronise their work?

A) Functions.
B) Errors.
C) Queues.
D) Decisions.

Solutions: