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BlackBerry 10 Support Specialist Sample Questions:
1. What can be pushed by the BlackBerry Device Service (BDS) which will configure and automate the work email setting on the BlackBerry Tablet/smartphone?
A) An IT policy rule
B) Software Configuration
C) An email profile
D) Outlook for Blackberry Tabled smartphone
2. Where would the PIN of the BlackBerry 10 (BB10) handheld be obtained?
A) Settings > About > General
B) Settings > Advanced > About > Hardware
C) Options > About > General
D) Settings > About > Hardware
3. A user can download some applications over mobile, but not all. Why is the user having this issue?
A) Mobile network is disabled
B) Application is over 50MB
C) Application is over 25MB
D) Use Wi-Fi' is enabled
4. What would be the reason that a software update would be presented during the out of box experience?
A) To install the diagnostic software if the owner accepted and enabled the ability of the smartphone to send diagnostic and usage data
B) To install any applications specific to the carrier and required by government regulations to allow access to services such as custom music services, billing software and online government sites
C) To apply any software updates released after the smartphone was manufactured and install any region specific files not present in the base software
D) To install applications that are compatible with the BlackBerry smartphone and listed with purchased applications from App World associated with the BlackBerry ID assigned to the smartphone
5. Which of the following is a valid way to delete user installed applications?
A) Connect the BlackBerry 10 (BB10) Device using USB and use the BlackBerrylinkto delete applications.
B) Use the BlackBerry Link to delete applications using the Wi-Fi link.
C) Tap and hold on any application on the home screen to be able to delete or move an application.
D) Use the BlackBerry Desktop Manager to delete applications.
Solutions:
Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: C |