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Apple 9L0-415 Exam Syllabus Topics:

Apple OS X Support Essentials 10.9 Sample Questions:

1. Keychains are used to store secrets such as resourcepasswords, digital certificates, and encryption keys. The keychain system can also securely store Safari AutoFill information, Internet Account settings, and secure text notes.

A) What are the advantages of code signing?
B) What does OS X use bundles or packages for?
C) What type of items can be found in a keychain?
D) How does file system journaling work?

2. What's AirDrop, and how do you know if a specific Mac supports it?

A) AirDrop provides a quick and easy method to share files locally via Wi-Fi. AirDrop creates a secure peer-to-peer network between local devices. You can verify that a Mac supports AirDrop from the Finder Go menu.
B) The DNS service is used to translate host names to IP addresses via forward lookups and translate IP addresses to host names via reverse lookups. DNS is architected as a hierarchy of worldwide domain servers. Local DNS servers provide name resolution and possibly host names for local clients. These local DNS servers connect to DNS servers higher in the DNS hierarchy to resolve both unknown host names and host local domain names.
C) Any account password reset process won't change any keychain passwords. Therefore, the user's keychains won't automatically open when the user logs in with her new password. The user will have to manually change her keychain passwords using the Keychain Access utility.
D) Archive files are much simpler to create in the Finder and are compatible with third-party operating systems. Disk images are more difficult to create and manage, but they offer greater flexibility. Primarily, disk images can be easily modified and converted. However, OS X style disk images aren't compatible with third-party operating systems.

3. What are PPD files responsible for?

A) PostScript Printer Description (PPD) files are printer driver files that instruct the CUPS system on how to communicate with specific printer models.
B) If a client sharing service is compromised, an unauthorized user can control your Mac and execute unwanted applications or processes.
C) Common UNIX Printing System (CUPS) manages all printing for OS X, including both local and shared printing.
D) The Finder hides traditional UNIX resources from average users because they don't need to have access to those items. If users need access to these UNIX items, they can access them from Terminal.

4. You want to delete several applications by dragging them to the Trash. What fact should you be aware of?

A) Some applications install files outside the Applications folder, so dragging an app to the Trash may not remove all of its files.
B) Apps purchased in the Mac App Store cannot be dragged to the Trash.
C) You must restart the Mac in order to permanently delete applications from the Trash.
D) User data for apps purchased in the Mac App Store will also be deleted when the app is dragged to the Trash.

5. Where are the keychain files stored?

A) A Safe Boot performs the following permanent actions:attempting to repair the system
volume structure, deleting system KEXT caches, and deleting font caches.
B) Spotlight metadata index databases are stored at the root of every volume in a
/.Spotlight-V100 folder. However, a Legacy FileVault user's database is stored in his
encrypted home folder. And the Mail application maintains its own database ineach user's
home folder at ~/Library/Mail/V2/MailData/Envelope Index. Spotlight plug-ins can be
located in any ofthe Library folders in a folder named Spotlight.
C) Each user starts with a login keychain saved at /Users/<username>/Library/Keychain/
login.keychain and a Local
Items/iCloud keychain saved in the /Users/<username>/Library/Keychains/<UUID> folder.
Administrative users can manage systemwide authentication assets with the
/Library/Keychain/System.keychain. Finally, Apple maintains several items in
/System/Library/Keychains/ for OS X system use.
D) The master password is used to reset local account passwords.

Solutions: