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Apple 9L0-415 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: User Accounts and Security | 20% | - Manage user and group accounts
- Keychain and permissions
- FileVault and system security
|
| Topic 2: Applications and Processes | 15% | - Manage applications and processes
- Application compatibility
- Launch services and frameworks
|
| Topic 3: System Maintenance and Troubleshooting | 15% | - System logs and recovery tools
- System startup and recovery
- Diagnose hardware and software issues
|
| Topic 4: Network Configuration | 17% | - Configure network services
- Network protocols and troubleshooting
- File sharing and remote access
|
| Topic 5: Installation and Configuration | 18% | - Update and upgrade OS X
- Install OS X Mavericks
- Set up initial configuration
|
| Topic 6: File Systems and Storage | 15% | - File system maintenance
- Disk Utility and volume management
- HFS+ and Core Storage
|
Apple OS X Support Essentials 10.9 Sample Questions:
1. You can deselect the option to "Reopen windows when logging back in" from the logout verification dialog. You can deselect the option to "Close windows when quitting an application" from General preferences. Also from General preferences, you can select the option to "Ask to keep changes when closing documents," which turns off the Auto Save feature.
A) How can you prevent a user from installing software updates?
B) How can you identify if a Mac requires a firmware update?
C) How can you identify which applications are installed on your Mac?
D) Where can you adjust application Auto Save and Resume options?
2. Where are the keychain files stored?
A) A Safe Boot performs the following permanent actions:attempting to repair the system
volume structure, deleting system KEXT caches, and deleting font caches.
B) Spotlight metadata index databases are stored at the root of every volume in a
/.Spotlight-V100 folder. However, a Legacy FileVault user's database is stored in his
encrypted home folder. And the Mail application maintains its own database ineach user's
home folder at ~/Library/Mail/V2/MailData/Envelope Index. Spotlight plug-ins can be
located in any ofthe Library folders in a folder named Spotlight.
C) Each user starts with a login keychain saved at /Users/<username>/Library/Keychain/
login.keychain and a Local
Items/iCloud keychain saved in the /Users/<username>/Library/Keychains/<UUID> folder.
Administrative users can manage systemwide authentication assets with the
/Library/Keychain/System.keychain. Finally, Apple maintains several items in
/System/Library/Keychains/ for OS X system use.
D) The master password is used to reset local account passwords.
3. How can you identify the MAC addresses for all the Mac computer's network interfaces?
A) The network service order list is used to determine the primary network service interface if there is more than one active service. All network traffic that isn't better handled via local connection to an active network service interface is sent to the primary network service interface. So in most cases all WAN traffic, Internet traffic, and DNS resolution is sent through the primary network service interface.
B) The firmware initializes the Mac computer's hardware andlocates the booter file on a
system volume. The Power-On
Self-Test (POST) checks for basic hardware functionality when the Mac powers on.
C) Time Machine can back up to any Mac OS Extended volume or network shares hosted from Time Capsule or OS X Server.
D) You can identify all the MAC addresses for the Mac computer's network interfaces from the Info pane of Network Utility.
4. Which process will let you start up a Mac in target disk mode?
A) Hold down the S key on the keyboard while the Mac starts up, then enter the command reboot -target.
B) Open the Startup Disk preferences, click Target Disk Mode, and then click Restart.
C) Start up from the OS X Recovery partition, choose Target Disk Mode from the Startup Disk menu, and restart the Mac.
D) Hold down the Option key on the keyboard as the Mac starts up, until a dialog appears, then select Target Disk Mode from the dialog.
5. Why would you want to open an application in 32-bit mode?
A) Using the Finder Info window you can force an application to open in 32-bit mode. This step is necessary for a 64-bit application to support older 32-bit plug-ins or application resources.
B) The OS X Mavericks installer can be downloaded from the Mac App Store for free.
C) Documents saved to iCloud can be managed from the application that was used to
create and save the document. iCloud documents don't appear anywhere in the Finder that a user would normally look.
D) The master password is used to reset local account passwords.
Solutions:
Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: A |