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Apple OS X v10.8 Troubleshooting Sample Questions:

1. A customer with Os X Mountain Lion installed has decided to give his Mac to his son. How can he easily erase the hard disk and reinstall OS X Mountain Lion?

A) He must use target disk mode and perform the erase and install option in OS X Mountain Lion from another Mac.
B) He should start up to OS X Recovery, use Disk Utility to erase the hard disk's volume, then choose the Reinstall OS X option.
C) He should use a OS X Lion USB Drive, startup from it and erase the hard disk using Disk Utility. After installing OS X Lion, creating a new user, and installing software updates; he will then download OS X Mountain Lion from the Mac App Store.
D) He should buy a OS X Mountain Lion USB drive from Apple, start up from it and choose the erase and install option in the installer.

2. A customer uses her MacBook Air late at night and occasionally has to restart. Despite having muted the speaker volume, the MacBook Air always plays the startup chime loudly. What step should you try first to resolve this issue?

A) ResettheSMC.
B) Reinstall OS X Mountain Lion.
C) Reset the PRAM/NVRAM.
D) Repair disk permissions.

3. When looking at a Time Machine timeline, what visually indicates that a backup is a local snapshot rather than on a Time Capsule or backup disk?

A) Local snapshots will appear on the timeline along with regular backups, distinguished by different colors.
B) The backup timestamp is the only indication.
C) The local snapshot backup is badged with a home folder icon.
D) The backups will be in a section labeled "Local Snapshots.

4. Which statement about FileVault 2 is TRUE?

A) Once a user enables FileVault 2, it cannot be disabled.
B) When a user enables FileVault 2, the startup volume is encrypted and access to the volume is password protected.
C) There is no way to recover data from a FileVault 2 protected volume if a login password is lost.
D) FileVault 2 can only be enabled on non-administrator user accounts.

5. The AirPlay Mirroring feature in OS X Mountain Lion allows users to

A) Stream audio to an Airport Express base station
B) Wirelessly send what is on their Mac screen to an HDTV with a supported Apple TV
C) Join a game and play against friends using the game on anIOSdevice
D) Send files to anyone around you wirelessly via Wi-Fi

Solutions: