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Apple 9L0-006 Exam Syllabus Topics:

Apple Macintosh Service Sample Questions:

1. Which TWO details are derived from entering an Apple product's serial number into the
Apple Support Web page? SELECT TWO

A) Warranty status
B) AppleCare name
C) Number of USB ports
D) Installed memory
E) Mac OS version

2. A customer claims that her Mac cannot connect to her AirPort Express network at home.
Which of the following would be the BEST question to ask her FIRST?

A) Can any other computer successfully join her network?
B) Does your ISP support wireless access to the Internet?
C) Have you upgraded to Mac OS X v10.4.8?
D) What type of wireless card is installed in your Mac?

3. To ensure proper fan and temperature control in the Power Mac G5, you must run the thermal calibration routine found on the ______ disc whenever you replace a processor or logic board with a new processor or logic board.

A) Apple Service Diagnostic
B) Apple Hardware Test
C) Fan Control Installer
D) Mac OS X Installer

4. A MacBook sometimes becomes unresponsive and the cursor freezes on the display when running an application. You have verified the symptom, and have already attempted to force the application to quit, but the computer remains unresponsive. What should you try next?

A) Hold the eject button down for several seconds to reset the application.
B) Hold the trackpad button down for several seconds to regain cursor control.
C) Press the power button for several seconds to try shutting the computer down.
D) Disconnect all power sources for several minutes to reset the SMC.

5. Which of the following is NOT one of the three qualities that define a quick fix?

A) can be performed quickly
B) involves little or no risk of harm to the system
C) has little or no cost
D) eliminates intermittent problems

Solutions: