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Apple 9L0-005 Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: Hardware Service Procedures | - Mac desktop hardware repair concepts
- 1. Component identification and replacement
- 2. Disassembly and safety procedures
|
| Topic 2: Mac System Architecture and Components | - Internal hardware structure
- 1. Memory and CPU basics
- 2. Storage systems (HDD/SSD/Fusion Drive concepts)
|
| Topic 3: Troubleshooting and Diagnostic Fundamentals | - Systematic troubleshooting methodology
- 1. Isolating hardware vs software issues
- 2. Identifying customer-reported symptoms
|
| Topic 4: Safety and ESD (Electrostatic Discharge) | - ESD protection standards
- 1. ESD damage prevention techniques
- 2. Proper workstation setup
|
| Topic 5: Peripheral and Connectivity Issues | - External device troubleshooting
- 1. Display and external monitor diagnostics
- 2. USB/Thunderbolt connectivity issues
|
Apple Desktop Service Certification Sample Questions:
1. A customer claims that her Mac mini, with an AirPort Extreme card installed, cannot connect to her AirPort Express network at home. Her configuration includes an Apple Cinema Display resting on top of the Mac mini, and a functioning AirPort Express Base Station 20 feet away. Which of the following choices is the most likely cause of this problem?
A) The Mac mini must be upgraded to Mac OS X v10.4.7 first.
B) AirPort reception is affected by the display on top of the Mac mini.
C) The AirPort Express Base Station is too far away.
D) The AirPort Express Base Station is not compatible with the Mac mini.
2. Which of the following combination of Drive Module Status Lights and Drive Module Activity Lights should you look for before you can safely remove a module from an Xserve G5?
A) Status light ON, activity Light OFF
B) Status light OFF, activity light ON
C) Both lights ON
D) Both lights OFF
3. What precautions should be taken if a discharged CRT must remain exposed for any length of time?
A) You should establish an ongoing lead between the CRT anode and ground.
B) You should perform a full set of video adjustments on the CRT.
C) You should reset the Power Manager Unit on the logic board.
D) You should remove the CRT from the computer or display assembly.
4. A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a LINK in this scenario?
A) Ethernet cable
B) TCP/IP
C) Safari
D) Mac mini
5. A customer states that she sees an error message appear when she opens her Web browser with her iMac (USB 2.0) using dial-up Internet service. The message displayed in the Web browser is "The specified server could not be found." When she attempts to access the same Web page a second time the Web page is loaded without a problem. Which of the following is the BEST explanation for what is happening?
A) The iMac's dial-up modem is configured for extra error correction resulting in the delay.
B) The Web browser attempted to load the page before the iMac's dial-up modem had finished connecting to the Internet Service Provider.
C) The Web browser is configured to only access Web pages when reloaded.
D) The iMac needs to warm up before it can access the Web page.
Solutions:
Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: B |