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Nortel 920-338 Exam Syllabus Topics:

SectionWeightObjectives
Maintenance, Troubleshooting & Upgrades20%- Software upgrades and patch installation
- System backup and restore procedures
- Common issues and resolution
- Alarm monitoring and fault isolation
System Overview & Hardware Installation25%- Hardware components, modules, and rack installation
- Initial power-up and verification
- BCM50 Rls.3.0, BCM200/400 Rls.4.0, BCM450 Rls.1.0 architecture
- Power, grounding, and cabling requirements
Telephony Configuration25%- IP telephony and VoIP settings
- Station and extension setup
- Call routing, dial plans, and service codes
- Trunk configuration (analog, digital, IP)
System Configuration & Setup30%- Basic system parameters and network settings
- Licensing and feature activation
- Using Element Manager and BCM Unified Manager
- Date, time, and regional configuration

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