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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Universal Containers (UC) wants to create a do-it-yourself site for its existing and prospective customers. The site will contain articles, belong manuals, and FAQs. Users will be able to ask questions and answer other users' questions on the site.
Which two Experience Cloud features should UC focus on as it starts building out the site?
Choose 2 answers

A) Public Site Connect
B) Content Delivery Network
C) Guest user and public access settings
D) Document Library Model (DLM)

2. Ursa Major Solar would like touse three Record Detail components on a page to display object details for the Account, Case, and Opportunity objects for the user who is logged in to the company's portal. When they drop the components on the page, they are not getting the desired results.
What is causing this issue?

A) The Record Detail component will only show record details for the Case object.
B) The Record Detail component populates the record associated with the object for the page template so this component will only work on the Home page template
C) The Record Detail component populates the recordID associated with the object for the page template, so this component will not work for this use case.
D) The Record Detail component is a custom component and was not configured correctly

3. Insightopia's Experience Cloud site went live on the first day of the last month. The launch has been very successful, and the number of community members has reached the first milestone of 10,000. The Experience Cloud site manager wants to implement gamificationmethods to increase engagement and adoption.
What should be the recommended approach for implementing gamification?

A) Build flows to implement gamification for community members.
B) Use the Einstein game mechanics feature for implementing gamification.
C) Use the Missions feature to assign badges to members automatically.
D) Organize a community event to get ideas for implementing gamification.

4. Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business.
NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will needto be visible to users at the parent account level. NTO has Customer Community Plus licenses.
How should NTO manage its accounts in its Partner Community?

A) Enable the External Account Hierarchy setting departments as child accounts.
B) Since NTO has person accounts, it cannot use the External Account Hierarchy and will need touse groups and sharing rules to grant the required record access.
C) Extend the Standard Role Hierarchy setting departments as child accounts.
D) Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.

5. DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor.
DR has decided to use independent agents to manage claims.
Which two feature are available for DR to implement a solution involving insurance agent persona?
Choose 2 answers

A) Insurance agent permission set license
B) Financial Services Lightning template
C) Financial Services Community permission setlicense
D) Insurance Agent Portal Lightning template

Solutions: