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Salesforce Certified Education Cloud Consultant Sample Questions:

1. A university's Study Abroad office is getting ready to implement Salesforce to streamline internal processes. In the past, most of the work was done using spreadsheets and paper. The office is unsure of which metrics to use to determine whether the implementation project is successful.
Which metric should the consultant recommend?

A) Volume of emails to the office
B) Percentage of staff logins each month
C) Number of student phone inquiries

2. A university's Alumni Relations office is replacing its legacy system with Salesforce. The consultant needs to load a large volume of alumni Contact records into a new Salesforce environment.
Which action should the consultant take?

A) Set the Account and Contact's sharing to Private before the data load.
B) Set the Account and Contact's sharing to Public Read/Write before the data load.
C) Load record owners after the Account and Contact data load Is complete.

3. The International Studies office is using Salesforce to manage admissions and scholarship awards programs. The office needs to electronically send, and also print and mail scholarship and program admission decisions on a preformatted letter template.
Which solution should the consultant recommend?

A) Salesforce Files
B) A third-party app
C) Salesforce reports
D) Extended Mail Merge

4. The IT department is determining its integration needs between a Salesforce implementation, its Student Information System (SIS), and its housing system. All students contact information is sourced in the SIS. Students are required to report on-campus and off-campus housing mailing information into the SIS.
What is the integration direction between the systems?

A) One-way integration with Salesforce to the housing system
B) One-way integration with to the SIS to Salesforce
C) One-way integration with Salesforce to the SIS
D) One-way integration with the housing system to Salesforce

5. The Director of Advising wants to understand what students say are the most common reasons for scheduling advising appointments.
What should the consultant include in a report to meet the requirement?

A) Alert Reason
B) Case Reason
C) Appointment Topic

Solutions: