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Achieving the ITIL 4 Managing Professional certification can open up new career opportunities and help IT professionals advance in their careers. ITIL 4 Managing Professional Transition certification is recognized globally and is highly valued by organizations that require IT service management professionals who have a strong understanding of the latest ITIL framework.
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To prepare for the ITIL 4 Managing Professional Transition exam, IT professionals should consider taking a training course. A training course will provide the professional with the knowledge and skills needed to pass the exam. The training course will cover the topics included in the exam and will provide the professional with hands-on experience in applying the ITIL 4 framework.
ITIL-4-Transition certification exam covers four key modules – Create, Deliver and Support, Drive Stakeholder Value, High Velocity IT, and Direct Plan and Improve. These modules are designed to provide professionals with a comprehensive understanding of the ITIL 4 framework and how it can be applied in real-world scenarios. ITIL-4-Transition exam consists of 40 multiple-choice questions that must be completed within 90 minutes with a passing score of 70%.
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ITIL ITIL-4-Transition Exam is an important certification for IT professionals who want to transition to ITIL 4 Managing Professional. ITIL 4 Managing Professional Transition certification provides a range of benefits to IT professionals and organizations, including improved knowledge and skills in IT Service Management, increased efficiency, productivity, and customer satisfaction. To be eligible for the exam, candidates must have completed ITIL v3 Foundation certification and at least 17 credits from the ITIL v3 certification scheme.
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| Section | Objectives |
|---|---|
| Topic 1: Drive Stakeholder Value (DSV) | - CX and SLA management - Customer journey and user experience - Service relationship management |
| Topic 2: Create, Deliver and Support (CDS) | - Service value system and value streams - Workforce and technology management - Service management practices integration |
| Topic 3: High Velocity IT (HVIT) | - Automation and continual improvement - Digital transformation and ITIL guiding principles - Lean, Agile, DevOps concepts |
| Topic 4: Direct, Plan and Improve (DPI) | - Continual improvement model - Governance and risk management - Strategy and direction setting |
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