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Updated: Nov 05, 2026
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Set your test time, check your accuracy — like the actual test. The ITIL 4 Specialist: Create, Deliver and SupportExam engine at PrepAwayTest: 74 practice questions for the ITIL-4-Specialist-Create-Deliver-and-Support exam in 2026.
ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Overview:
| Certification Vendor: | AXELOS / PeopleCert |
|---|---|
| Exam Name: | ITIL® 4 Specialist: Create, Deliver and Support |
| Exam Number: | ITIL-4-Specialist-Create-Deliver-and-Support |
| Exam Format: | Proctored, Multiple Choice, Closed Book |
| Certificate Validity Period: | 3 years |
| Passing Score: | 70% (28/40) |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 40 |
| Available Languages: | Chinese, English, Japanese, Portuguese, Dutch, French, Spanish, German, Arabic |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Foundation |
| Exam Price: | $495 USD |
| Recommended Training: | AXELOS Accredited Training Providers |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite at accredited centers |
| Pre Condition: | ITIL 4 Foundation certification + completion of accredited training course |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-4/itil-4-specialist-create-deliver-and-support |
ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Supporting Services | 25% | - Incident and problem management - Service request management - Continual improvement - Knowledge management |
| Topic 2: Creating Services | 25% | - Service design and development
|
| Topic 3: Service Value Streams | 25% | - Planning and building value streams
|
| Topic 4: Delivering Services | 25% | - Service operation and delivery
|
ITIL-4-Specialist-Create-Deliver-and-Support Exam FAQ — Feel the Real Test
Through the vendor's official registration channels:
The ITIL 4 Specialist: Create, Deliver and SupportExam is delivered Online proctored or onsite at accredited centers — pick the arrangement that suits you when booking.
The ITIL 4 Specialist: Create, Deliver and SupportExam is ITIL's certification exam for ITIL 4 Specialist: Create, Deliver and Support, at the Specialist level. Office workers without time for classes prepare best in spare time with focused material. Related credentials include ITIL 4 Foundation, ITIL 4 Managing Professional.
Yes:
After any course, sharpen test ability with the 74 practice questions for the ITIL 4 Specialist: Create, Deliver and SupportExam — every answer expert-verified.
$495 USD per attempt, 70% (28/40) to pass. Retakes cost the full fee — realize your shortcomings early with the 74 practice questions for the ITIL-4-Specialist-Create-Deliver-and-Support exam at PrepAwayTest.
ITIL 4 Foundation certification + completion of accredited training course Eligibility rules change over time, so verify the current requirements on the official page (official ITIL-4-Specialist-Create-Deliver-and-Support exam page) before registering.
Upon successful payment, our system emails the ITIL 4 Specialist: Create, Deliver and SupportExam test braindump automatically within about a minute, with 24/7 customer assisting if nothing arrives within 2 hours. If you fail the corresponding ITIL-4-Specialist-Create-Deliver-and-Support exam within 60 days of purchase, we full refund you: send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, processed within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Or exchange for two equal-value products free.
90 minutes for 40 questions. The PrepAwayTest Soft Test Engine lets you set test time and check accuracy — like the actual test, on any electronic equipment.
The ITIL 4 Specialist: Create, Deliver and SupportExam blueprint spans 4 domains — including Service Value Streams (25%), Supporting Services (25%), Creating Services (25%). Daily checks keep our material aligned; the complete outline above lists every subtopic.
Yes — download the free demo of the ITIL 4 Specialist: Create, Deliver and SupportExam test braindump before you buy. Purchases include one-year free updating service — 365 days by email; renew afterward at 50% off.
ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions:
What approach can ensure testing happens earlier in the development lifecycle?
- A. Robotic process automation
- B. Service integration and management
- C. Shift-left
- D. Managing work as tickets
Correct Answer: C 🗳️
Explanation: Only visible for PrepAwayTest members. You can sign-up / login (it's free).
An organization prioritizes its work on a 'last-in, first-out' basis.
Which work item should be actioned NEXT?
- A. An item logged yesterday at 09:00
- B. An item logged today at 09:00
- C. An item logged today at 11:00
- D. An item logged yesterday at 11:00
Correct Answer: C 🗳️
Explanation: Only visible for PrepAwayTest members. You can sign-up / login (it's free).
A service operations team monitors a critical service. They receive thousands of events every day, and operators are trained, so they know which events require a response. Sometimes they miss an important event, and this causes service level targets to be breached. What is the BEST approach to resolve this issue?
- A. Improve operations team training
- B. Recruit and train additional operations staff
- C. Renegotiate service level targets
- D. Review and automate filtering of operations data
Correct Answer: D 🗳️
Explanation: Only visible for PrepAwayTest members. You can sign-up / login (it's free).
How should roles and competencies be managed to adapt to rapid technological changes and market demands?
- A. By continually adapting roles to evolving organizational requirements
- B. By making it easier for employees to focus on one role
- C. By focusing on increasing employees' technical experience
- D. By creating career paths dedicated to single technologies
Correct Answer: A 🗳️
Explanation: Only visible for PrepAwayTest members. You can sign-up / login (it's free).
Which is an example of using a 'shift-left' approach to optimize password resets?
- A. Automatically assign a high priority to password reset requests to resolve them faster
- B. Allow users to reset their own passwords using an automated tool
- C. Encourage users to remember or safely record their passwords to reduce the number of password resets
- D. Train service desk agents to categorize password resets as service requests
Correct Answer: B 🗳️
Explanation: Only visible for PrepAwayTest members. You can sign-up / login (it's free).
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