Avaya 3314 certification exam is a highly sought-after certification for professionals who work with Avaya Aura® Experience Portal with POM implementation and maintenance. Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam certification exam tests the knowledge and skills of professionals who work with Avaya Aura® Experience Portal, a customer experience platform that provides automated self-service and proactive outreach capabilities to businesses. 3314 exam also covers Avaya Proactive Outreach Manager (POM), a software application that automates outbound communications to customers.
The Avaya 3314 exam is specifically designed for professionals who have experience working on the Avaya Aura® Experience Portal with Proactive Outreach Manager. It is a challenging exam that requires the candidate to have a deep understanding of the platform and the ability to apply that knowledge in real-world scenarios. The Avaya 3314 Exam covers a wide range of topics, including proactive outreach manager components, configuration, contact modeling, and call flow scripting, among others.
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Avaya 3314 exam is designed to test your knowledge and proficiency in implementing and maintaining the Avaya Aura® Experience Portal with POM. 3314 exam is a comprehensive assessment of your knowledge of the Avaya Aura® Experience Portal with POM and its implementation and maintenance. It is designed to validate your expertise in designing, installing, configuring, troubleshooting, and maintaining Avaya Aura® Experience Portal with POM.
Avaya 3314 exam is designed for professionals who want to validate their skills in implementing and maintaining the Avaya Aura® Experience Portal with POM. Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam certification exam is aimed at individuals who have experience in designing, deploying, configuring, and maintaining Avaya Aura® Experience Portal with POM solutions. 3314 exam covers topics such as installation and configuration, administration, troubleshooting, and maintenance.
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Avaya 3314 Exam Syllabus Topics:
| Section | Objectives |
| External Systems & Integration | - ICR reporting and installation requirements
- Email and SMS configuration
|
| Troubleshooting & Tools | - Use of logs and isolation tools
- Standard reporting capabilities
|
| Installation & Configuration | - POM setup and configuration
- AAEP installation prerequisites
|
| Campaign Management | - Agent assignment options
- POM campaign types and strategy
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| AAEP and POM Architecture | - Proactive Outreach Manager integration
- Experience Portal architecture components
|