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Fear of failure keeps more candidates away from the 78950X exam than the exam itself ever could. At PrepAwayTest, the Avaya Contact Center Select Implementation and Maintenance practice materials come with a free demo you can review at your own pace, so your decision is based on what the product actually is — 65+ Q&As with expert-verified answers — rather than on worry.
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Center Select Implementation and Maintenance Exam |
| Exam Number: | 78950X |
| Exam Price: | Approx. $125 USD |
| Exam Duration: | 90 minutes |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) - IP Office Platform Avaya IP Office Platform Implementation Specialist (AIPS) |
| Exam Format: | Multiple Choice, Multiple Response, Scenario-Based, Configuration-Focused |
| Certificate Validity Period: | 3 years |
| Real Exam Qty: | 60-65 |
| Passing Score: | 70% |
| Available Languages: | English, Japanese, Simplified Chinese |
| Recommended Training: | Avaya Contact Center Select Implementation and Maintenance |
| Exam Registration: | Pearson VUE Registration Avaya Learning Center |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Proctored: Online Remote Proctored or In-Person at Pearson VUE Test Centers |
| Pre Condition: | Recommended: Hold ACIS-7720 or AIPS-4000 credential; hands-on experience with ACCS and IP Office |
| Official Syllabus URL: | https://www.avaya-learning.com/lms/#/training/catalog/offering/22446 |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ACSS Solution Overview & Architecture | 20% | - System components: AAMS, WebLM, ACCS Server - High availability and redundancy design - ACCS solution benefits and operation - Integration with Avaya IP Office platform |
| Topic 2: Configuration & Administration | 25% | - Real-time displays and reporting configuration - Outbound campaign management - IP Office configuration for ACCS integration - Multimedia contact features configuration - Agent and supervisor privileges setup |
| Topic 3: Maintenance, Troubleshooting & Business Continuity | 20% | - Routine maintenance procedures - Log analysis and diagnostics - Backup, restore and recovery - Campus redundancy and failover - Troubleshooting by symptom |
| Topic 4: Application Development & Customization | 15% | - Using Orchestration Designer - Prompt management and IVR design - Customizing call flows and routing |
| Topic 5: Installation & Deployment | 20% | - Deployment methods and prerequisites - Licensing setup and assignment - Securing links between ACCS and IP Office - Installing and configuring ACCS components |
The 78950X exam is the required test for earning the Avaya Contact Center Select Implementation and Maintenance certification from Avaya. It assesses your command of the official exam objectives through scenario-based and knowledge questions, and the resulting credential is widely recognized by employers. Its reputation for difficulty is real but manageable — candidates who practice consistently with quality materials routinely walk in well prepared.
The official outline for the 78950X exam highlights these domains:
Seeing the topics laid out this way often shrinks the exam's intimidation factor — each domain is a finite, learnable block, and the Avaya Contact Center Select Implementation and Maintenance practice questions at PrepAwayTest follow the same structure.
Recommended: Hold ACIS-7720 or AIPS-4000 credential; hands-on experience with ACCS and IP Office
The 78950X exam is demanding, but its difficulty is specific, not mysterious: unfamiliar question formats, time pressure, and a few heavily weighted domains. All three respond to the same remedy — repeated, timed exposure to exam-style questions. That is what the Avaya Contact Center Select Implementation and Maintenance practice materials at PrepAwayTest provide, and the free demo lets you measure the real difficulty yourself before committing, which is usually the moment the fear starts shrinking.
The 78950X exam consists of 60-65 questions with a time allowance of 90 minutes minutes. Practicing full sets under a similar time cap is the most direct way to make sure pacing never costs you points on exam day.
Avaya offers these training resources for candidates:
Official courses explain the material; practice questions teach you how the exam asks about it. Most successful candidates use both.
Because seeing beats guessing. The free demo of the 78950X exam materials at PrepAwayTest contains genuine samples from the full Avaya Contact Center Select Implementation and Maintenance question set — same format, same expert-verified answers — and downloading it costs nothing. If you are unsure whether the materials match your level or your study style, the demo answers that question with evidence rather than marketing, and every demo on the site is free of charge.
The passing score is 70% and the exam fee is Approx. $125 USD. Knowing both numbers early helps you plan: aim to be consistently above the passing mark in timed practice sessions before you spend the fee on a booking.
Registration is available through the following official channels:
Many candidates find that booking a date early converts vague anxiety into a focused countdown — a useful psychological trick while working through the Avaya Contact Center Select Implementation and Maintenance practice questions.
Which two tools are used to configure the email servers In Avaya Contact Center Select (ACCS)? (Choose two.)
Correct Answer: B,D 🗳️
What is the correct URI format for a controlled directory number 3200?
Correct Answer: B 🗳️
Which three applications are included with the IP Office admin suite Installation? (Choose three.)
Correct Answer: A,B,C 🗳️
Which two statements about the Avaya Contact Center Select (ACCS) skillset are true? (Choose two.)
Correct Answer: C,D 🗳️
What are three of the Avaya Contact Center Select (ACCS) data sets that must be backed up to protect the ACCS system? (Choose three.)
Correct Answer: B,D,E 🗳️
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Viewing questions 1-5 out of 65 questions.
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