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Avaya 3001 Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: Maintenance and Troubleshooting | - System support
- 1. Backup and restore
- 2. Fault isolation and problem resolution
- 3. Monitoring and diagnostics
|
| Topic 2: User and Telephony Configuration | - Endpoint configuration
- 1. Extension and telephone configuration
- 2. Hunt groups and feature programming
- 3. User creation and management
|
| Topic 3: Voice Applications and Connectivity | - Communication services
- 1. Voicemail configuration
- 2. SIP trunk configuration
- 3. Networking and interoperability
|
| Topic 4: System Installation and Initial Configuration | - Platform deployment
- 1. Network and IP configuration
- 2. Software and firmware installation
- 3. Initial system setup
|
| Topic 5: IP Office Architecture and Components | - IP Office system architecture
- 1. Hardware components and licensing
- 2. Control units and expansion modules
|
| Topic 6: Security and Administration | - Administrative management
- 1. System security settings
- 2. Maintenance best practices
- 3. Access control and authentication
|
Avaya IP Office Configuration and Maintenance Sample Questions:
1. Which two are required for IP Office to support a SIP IP hard telephone? (Choose two.)
A) User profile set to Teleworker
B) Set user profiles to Virtual
C) User and SIP extension in IP Office
D) Available VCM resource
E) Advanced System license
2. When testing an implementation, users are attempting to dial out of the system and they receive the message "Incompatible" on the display of their telephones, and the call fails.
What is the cause of the problem?
A) The users have not been assigned a direct dial out code.
B) User rights are not defined.
C) The Short Codes are programmed incorrectly.
D) The lines on the system are out of service.
3. Which type of trunking is used between nodes on a Small Community Network (SCN)?
A) H.323
B) SES
C) El/T1 PR1
D) IPDECT
4. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?
A) If IP Office does not restart correctly. Power-off and power-on IP Office and the problem will be corrected.
B) The CCR lost connection to IP Office. Wait until the LED on the CCR status turns green again and the telephone will start to work.
C) Start the IP Office Manager application.
D) The 5420 DS is corrupted and must be replaced.
5. A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed?
(Choose two.)
A) License for the secondary VoiceMail Pro Server
B) Backup Server IP Address configured on IP Office
C) Primary Server IP Address configured on the secondary server
D) Secondary VoiceMail Pr Server installed on the network
Solutions:
Question # 1 Answer: C,D | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: B,D |