[Jun 14, 2024] Salesforce Education-Cloud-Consultant Real Exam Questions and Answers FREE
Pass Salesforce Education-Cloud-Consultant Exam Info and Free Practice Test
Achieving the Salesforce Education-Cloud-Consultant certification can open up a range of career opportunities in the education industry. Certified professionals can work as Salesforce Education Cloud consultants, administrators, or developers, helping educational institutions to implement and manage Salesforce solutions effectively. Salesforce Certified Education Cloud Consultant Exam certification can also lead to higher salaries and greater job satisfaction, as well as increased respect and recognition within the industry.
Salesforce Education Cloud platform is designed to help educational institutions streamline operations, improve student outcomes, and enhance engagement with learners, educators, and staff. The platform includes a range of features, such as student recruitment and admissions, student success and support, alumni engagement, and academic program management. As such, the Salesforce Education-Cloud-Consultant certification is essential for professionals who want to help institutions leverage the full potential of the Education Cloud platform.
NEW QUESTION # 40
An institution has centralized email communications for alumni. Departments across the university should only be able to view their team's content.
What should a consultant recommend to meet this requirement?
- A. Pardot Business Unit
- B. Salesforce Data Management Platform
- C. Einstein Account-Based Marketing
- D. Marketing Cloud Business Unit
Answer: C
NEW QUESTION # 41
What is the correct order of operations to ensure customer success in an Education Cloud implementation?
- A. Document Current State, Conduct: Discovery Workshops, Write Test Scripts & Plans, Build Solution & Test, Generate Solution Design, Deploy.
- B. Conduct Discovery Workshops, Document Current State, Generate Solution Design, Write Test Scripts & Plans, Build Solution & Test, Deploy,
- C. Conduct Discovery Workshops, Document Current State, Write Test Scripts Plans, Generate Solution Design, Build Solution & Test, Deploy
- D. Document Current State, Conduct Discovery Workshops, Generate Solution Design, Write Test Scripts & Plans, Build Solution & Test, Deploy.
Answer: B
Explanation:
The correct order of operations to ensure customer success in an Education Cloud implementation is:
Conduct Discovery Workshops: This is the first step where the consultant gathers information and requirements from the customer and stakeholders through interviews, surveys, or observations.
Document Current State: This is the second step where the consultant analyzes and documents the current processes and systems that the customer uses and identifies gaps and opportunities for improvement.
Generate Solution Design: This is the third step where the consultant creates and presents a solution design document that outlines how Salesforce will meet the customer's requirements and expectations, and defines the scope, timeline, and budget of the project.
Write Test Scripts & Plans: This is the fourth step where the consultant writes test scripts and plans that describe how to test the functionality and usability of the solution in different scenarios and conditions, and defines the success criteria and exit criteria for testing.
Build Solution & Test: This is the fifth step where the consultant builds the solution in a sandbox environment using declarative or programmatic tools, and tests the solution using the test scripts and plans to ensure quality and accuracy.
Deploy: This is the sixth and final step where the consultant deploys the solution into the production environment using change sets or other deployment tools, and provides training and support to the customer and end users.
Documenting Current State, Conducting Discovery Workshops, Writing Test Scripts & Plans, Building Solution & Test, Generating Solution Design, or Deploying are not correct orders of operations to ensure customer success in an Education Cloud implementation. Reference:
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
https://trailhead.salesforce.com/en/content/learn/modules/project-management-basics
NEW QUESTION # 42
A school district is reopening after global pandemic. It has an existing Salesforce org configured with the K-12 Architecture kit. The school district wants to leverage Work.com Command Center for schools in its existing org.
What should the consultant advise?
- A. Work.com Command Center operates in a separate org.
- B. Install Work.com Command Center in existing org.
- C. Use third-party app from AppExchange.
- D. Leverage Student Success Hub.
Answer: C
NEW QUESTION # 43
Major gift officers at an institution are feeling overwhelmed by the large set of portfolios they have manage. They want to send mass emails to constituents in their territories and automate donor prospect prioritization based on engagement and specified criteria.
Which solution should consultant recommend?
- A. Salesforce Inbox
- B. foundationConnect
- C. Marketing Cloud
- D. Pardot
Answer: D
Explanation:
The consultant should recommend Pardot as a solution to meet the requirement of sending mass emails to constituents in their territories and automating donor prospect prioritization based on engagement and specified criteria for the major gift officers. Pardot is a product that allows users to create and manage personalized and targeted marketing campaigns for customers or prospects. Pardot can help the major gift officers send mass emails to constituents in their territories using features such as email templates, dynamic content, or email preference centers. Pardot can also help the major gift officers automate donor prospect prioritization based on engagement and specified criteria using features such as lead scoring, lead grading, or automation rules. foundationConnect, Salesforce Inbox, and Marketing Cloud are not solutions that can meet the requirement of sending mass emails to constituents in their territories and automating donor prospect prioritization based on engagement and specified criteria for the major gift officers. Reference:
https://www.salesforce.com/products/pardot/overview/
https://trailhead.salesforce.com/en/content/learn/modules/pardot-basics
NEW QUESTION # 44
A university plans to use a sandbox for staff training. Since sandbox environments contain personal information, the university needs a solution that will keep sensitive information anonymous.
What should the consultant recommend to ensure that student information remains private?
- A. Event Monitoring
- B. Salesforce Data Mask
- C. Salesforce Shield
- D. Formula Fields
Answer: B
Explanation:
Explanation
Salesforce Data Mask is a solution that the consultant can recommend to ensure that student information remains private in a sandbox environment. Salesforce Data Mask allows the consultant to anonymize or delete sensitive data in a sandbox, such as names, emails, phone numbers, and addresses. Salesforce Data Mask also preserves the data relationships and functionality, so the sandbox can still be used for staff training. Formula Fields, Event Monitoring, and Salesforce Shield are not solutions that can keep sensitive information anonymous in a sandbox. References:
https://help.salesforce.com/s/articleView?id=sf.data_mask.htm&type=5
https://www.salesforce.com/products/platform/features/data-mask/
NEW QUESTION # 45
A university is interested in the Student Success Hub Tableau Accelerator. Which object should the consultant ensure there is data?
- A. Appointment attendee
- B. Behavior Incident
- C. Availability Topic
Answer: A
Explanation:
The consultant should ensure that there is data in the Appointment attendee object for the Student Success Hub Tableau Accelerator, because it tracks the attendance and outcomes of appointments between students and advisors. The Availability Topic object defines the topics that advisors can offer appointments for, but it does not track appointment data. The Behavior Incident object tracks the incidents and interventions related to student behavior, not appointments. Reference:
https://help.salesforce.com/s/articleView?id=sf.ssh_tableau_accelerator.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.ssh_appointment_attendee.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.ssh_availability_topic.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.ssh_behavior_incident.htm&type=5
NEW QUESTION # 46
The Alumni Relations department wants to track alumni and its chapter memberships. The department wants to easily see the Primary Chapter on the Contact record. The system admin prefers to use the standard features that are available with EDA.
Which two steps should the consultant take to meet this requirement?
Choose 2 answers.
- A. Create an Affiliation record type for Alumni Chapter and a custom field for the Primary Chapter on the Contact record.
- B. Create an Affiliation mapping to the Primary Chapter field in EDA Settings.
- C. Create a custom picklist value for Alumni Chapter on the Affiliation object.
- D. Create an Account record type for Alumni Chapter and a custom field for the Primary Chapter on the Contact record.
Answer: B,C
Explanation:
Explanation
The consultant should create an Affiliation mapping to the Primary Chapter field in EDA Settings, and create a custom picklist value for Alumni Chapter on the Affiliation object, to meet this requirement. An Affiliation mapping allows the consultant to specify which field on Contact should be populated with a value from an Affiliation record when that Affiliation is marked as primary. A custom picklist value for Alumni Chapter on the Affiliation object allows the consultant to indicate which type of Affiliation is related to an alumni chapter membership. Creating an Affiliation record type for Alumni Chapter and a custom field for Primary Chapter on Contact, or creating an Account record type for Alumni Chapter and a custom field for Primary Chapter on Contact are not steps that use standard features available with EDA. References:
https://powerofus.force.com/s/article/EDA-Affiliations
https://powerofus.force.com/s/article/EDA-Affiliations-Mappings
NEW QUESTION # 47
A university Advancement office wants to track school historical data for tagged outreach and donation opportunities.
Which Education Data Architecture functionality should the consultant recommend?
- A. Program Plan
- B. Education History
- C. Relationship
- D. Attribute
Answer: B
Explanation:
Explanation
Education History is an EDA functionality that the consultant can recommend to track school historical data for tagged outreach and donation opportunities. Education History is a feature that allows the consultant to store information about a Contact's previous or current education at an educational institution. Education History can be used to track various types of information, such as school name, degree, major, minor, class year, or sports team. The consultant can use Education History to segment and target alumni based on their school historical data. Program Plan, Attribute, and Relationship are not EDA functionalities that can track school historical data for tagged outreach and donation opportunities. References:
https://powerofus.force.com/s/article/EDA-Education-History
https://powerofus.force.com/s/article/EDA-Education-History-Create
NEW QUESTION # 48
A private school wants to use Salesforce to manage students, their parents, staff operations, and fundraising.
The school wants to use the Education Data Architecture (EDA) and to create Giving Pages.
What is a compatibility consideration the consultant should discuss with the school?
- A. Elevate is incompatible with Advisor Link.
- B. Accounting Subledger is installed.
- C. Person Accounts must be enabled.
- D. Gift Entry Manager is required.
Answer: C
Explanation:
Explanation
he consultant should discuss with the school that Person Accounts must be enabled as a compatibility consideration for using EDA and creating Giving Pages. Person Accounts are a feature that allows users to store information about individual people who are not associated with an Account, such as donors or applicants. Person Accounts are required for using EDA and creating Giving Pages, because they enable users to track donations and payments from individual donors. Accounting Subledger is not installed, but rather purchased separately. Elevate is not incompatible with Advisor Link, but rather integrates with it. Gift Entry Manager is not required, but rather optional. References:
https://help.salesforce.com/s/articleView?id=sf.accounts_person_behavior.htm&type=5
https://www.salesforce.org/wp-content/uploads/2020/08/Elevate-and-Giving-Pages.pdf
NEW QUESTION # 49
A large university is planning to release a new recruitment and admissions solution using Salesforce. The university is closely evaluating a launch window in conjunction with the campus calendar.
Where should the university confirm the Salesforce product release dates that could impact the timeline?
- A. Salesforce Trust website
- B. Setup Menu
- C. Trailhead
- D. partner Community
Answer: C
NEW QUESTION # 50
The Student Services department wants a way for students and advisors to picture academic options more clearly and visualize degree requirements.
Which two components should the consultant recommend to meet their needs?
Choose 2 answers
- A. Plan Requirements
- B. Success Plans
- C. Path
- D. Pathways
Answer: B,D
NEW QUESTION # 51
A consultant needs to migrate international students' contact and address information to a Salesforce Education Data Architecture (EDA) environment with the State and Country Picklist feature enabled.
What should the consultant confirm before migrating the data?
- A. Contact Multi-Addresses Enabled is checked.
- B. Every contact has a state and country value.
- C. All state and country values are ISO-3166 values.
Answer: C
Explanation:
Explanation
The State and Country Picklist feature in Salesforce allows users to select states and countries from predefined, standardized lists, instead of entering them manually into text fields2. These picklists are based on ISO-3166 standard values, which are internationally recognized codes for identifying countries and their subdivisions. Therefore, before migrating the data, the consultant should confirm that all state and country values in the source data are ISO-3166 values, otherwise they will not match the picklist values in the target environment.
Contact Multi-Addresses Enabled is a setting in EDA that allows users to store multiple addresses for a contact, such as home, work, or mailing address. This setting does not affect the migration of state and country values, as long as they are ISO-3166 values. Every contact having a state and country value is not a requirement for the migration either, as these fields are not mandatory in EDA.
References:
1: Configure State and Country Picklists - Salesforce3
2: ISO 3166 - Wikipedia
3: Enable Contact Multi-Addresses - Salesforce
NEW QUESTION # 52
The Marketing department at a college emails former students twice a year informing them of upcoming fundraising events. The department is concern about the number of bounced emails it receives.
Which solution should the Marketing team consider that will enable former students to update their email address?
- A. experience Cloud
- B. social Studio
- C. Salesforce Engage
- D. Salesforce Anywhere
Answer: C
NEW QUESTION # 53
The Accessible Education office needs to track accommodations made for students disability and accessibility needs.
How should the consultant design the Salesforce environment to meet the requirement?
- A. Leverage the Attribute object.
- B. Configure a custom object.
- C. Create custom fields on the Contact object.
- D. Use the Behavior Response object.
Answer: A
NEW QUESTION # 54
A university Alumni Relations office is replacing its legacy system with Salesforce. The consultant needs to load a large volume of alumni contact records into a new Salesforce environment.
Which two actions should the consultant take?
- A. Set Account and Contact's sharing to private before the data load.
- B. Disable all TDTM trigger Handlers before the data load.
- C. Set Account and Contact's to public Read/Write before the data load.
- D. Load record owners after the Account and Contact data load is complete.
Answer: A,B
NEW QUESTION # 55
During the requirements gathering phase, the academic staff stated that students are independent of any Account or Company. The staff requested that the Contact's Account field be blank and hidden on the page layout.
What is the impact of creating a Contact without a parent Account?
- A. Contacts are at risk of ownership data skew, which may result in performance issues.
- B. Contacts are private only to the record owner, and inaccessible to other users.
- C. Contacts are public to all users, potentially sharing sensitive data.
- D. Contacts will require manually creating a related Affiliation record to enable sharing, adding more complexity.
Answer: C
Explanation:
Explanation
The impact of creating a Contact without a parent Account is that Contacts are public to all users, potentially sharing sensitive data. This is because Contacts without a parent Account are considered as private contacts, and they do not follow the sharing rules of the Account object. Private contacts are visible to all users in the same role or above, regardless of the Contact owner or the organization-wide default settings. This can expose sensitive student information to users who should not have access to it. Contacts without a parent Account are not private only to the record owner, at risk of ownership data skew, or require manually creating a related Affiliation record to enable sharing. References:
https://help.salesforce.com/s/articleView?id=sf.contacts_parent.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.contacts_sharing_considerations.htm&type=5
NEW QUESTION # 56
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Salesforce Education-Cloud-Consultant exam is a valuable certification for professionals working in the education sector. Salesforce Certified Education Cloud Consultant Exam certification demonstrates an individual's expertise in implementing and managing Salesforce's Education Cloud platform and their ability to drive student success and improve operational efficiencies in educational institutions. Passing Education-Cloud-Consultant exam requires a deep understanding of the Education Cloud platform, as well as the challenges and opportunities in the education sector.
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