Free 820-605 Sample Questions and 100% Cover Real Exam Questions (Updated 124 Questions)
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NEW QUESTION 16
Which two options are reasons why effective communications is key to success? (Choose two.)
- A. It allows other strengths to create maximum impact.
- B. Can help lessen the impact of business weakness.
- C. It allows effective interaction between stakeholders.
- D. Can help mitigate the intrinsic risks within negotiation.
Answer: B,C
NEW QUESTION 17
Drag and drop three valid elements of a success plan from the left to the right Not all options are used.
Answer:
Explanation:
NEW QUESTION 18
What is the best reason for documenting your customer's success?
- A. To provide awareness of the value achieved by the customer's purchased solution
- B. To document roles and responsibilities for your project management
- C. To provide expansion opportunities for your sales team
- D. To establish KPI's that measure the success of your company's business
Answer: D
Explanation:
Explanation/Reference:
NEW QUESTION 19
The customer wants to improve operational expenditure and reduce the C02 footprint of the organization. Which two business outcomes are critical to the company's success? (Choose two.)
- A. sustainability
- B. credibility
- C. time to market
- D. cost efficiency
- E. business growth
Answer: B,D
NEW QUESTION 20
Which expense is an operating expense (OPEX)?
- A. office improvements
- B. software
- C. computer equipment
- D. payroll
Answer: B
Explanation:
Explanation/Reference:
NEW QUESTION 21
Why should a customer's success be documented?
- A. to establish KPIs that measure success
- B. to document roles and responsibilities for project management
- C. to provide expansion opportunities for the sales team
- D. to provide awareness of the value achieved by the solution
Answer: A
NEW QUESTION 22
The customer wants to improve operational expenditure and reduce the C02 footprint of the organization.
Which two business outcomes are critical to the company's success? (Choose two.)
- A. credibility
- B. sustainability
- C. time to market
- D. cost efficiency
- E. business growth
Answer: B,D
NEW QUESTION 23
Which two actions are critical when communicating with executives? (Choose two.)
- A. Focus on technical details
- B. Target executive priorities
- C. Keep services as a primary topic
- D. Focus on the value achieved
- E. Incorporate the sales team's plan
Answer: B,C
NEW QUESTION 24
What is the best method to measure customer consumption of technology?
- A. recurring revenue management
- B. content management
- C. telemetry and analytics
- D. enterprise CRM and incident management
Answer: C
NEW QUESTION 25
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.
Answer:
Explanation:
NEW QUESTION 26
What is the value proposition of customer success for customers?
- A. external publicity
- B. business vision support
- C. incremental rewards
- D. technical assistance prioritization
Answer: D
NEW QUESTION 27
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.
Answer:
Explanation:
NEW QUESTION 28
Which Customer Success activity is critical from the supplier perspective?
- A. driving full adoption of the company's technology across all supported solutions
- B. ensuring the customer has a success plan and is achieving each milestone in a timely manner
- C. listening carefully to the customer's feedback and taking actions so the company's solutions can be improved
- D. identifying opportunities for sales expansion
Answer: B
NEW QUESTION 29
A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution. The Customer Success Manager acknowledges the concern and takes ownership.
Which action does the Customer Success Manager take first?
- A. Check the account health report, review the expected outcomes in the success plan, and set up an internal meeting with the account team to discuss next steps
- B. Communicate to the technical customer center and request that an expert contact the customer to discuss the purchased solution
- C. Engage the service delivery manager and request two days of free consultation for the customer
- D. Escalate the situation to your manager and request a customer visit to understand concerns and expectations
Answer: A
NEW QUESTION 30
What is a business adoption barrier?
- A. services are unpurchased
- B. solution is not implemented
- C. customer lacks technical knowledge
- D. lack of customer stakeholder
Answer: C
NEW QUESTION 31
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?
- A. customer's stakeholders and their business outcomes
- B. additional features that will align with the business outcomes
- C. service introduction to confirm that they know how to submit service issues at the go live
- D. Quarterly Success Review build and delivery
- E. initial user group identified and their use cases confirmed
Answer: A,D
NEW QUESTION 32
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