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Achieving the CIS-SM certification demonstrates that an individual has a thorough understanding of Service Mapping in ServiceNow and is capable of implementing and managing the application in a production environment. Certified Implementation Specialist - Service Mapping certification is recognized globally and is highly valued by employers, making it an excellent career advancement opportunity for IT professionals.
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf
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The CIS-SM exam covers a wide range of topics related to Service Mapping, including configuration, discovery, visualization, and reporting. Candidates must have a deep understanding of ServiceNow’s architecture as well as the tools and technologies used for Service Mapping. CIS-SM exam also assesses their ability to troubleshoot issues related to Service Mapping and provide effective solutions.
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| Section | Objectives |
|---|---|
| Topic 1: Patterns and Probes | - Extending and troubleshooting patterns - Pattern design and structure |
| Topic 2: Troubleshooting and Maintenance | - Performance and optimization - Service mapping errors and logs |
| Topic 3: Service Mapping Fundamentals | - Use cases and business value - Service Mapping concepts and architecture |
| Topic 4: Application Identification and Mapping | - Service mapping execution and validation - Identification rules |
| Topic 5: CMDB and Data Quality | - Data normalization and reconciliation - CMDB structure and relationships |
| Topic 6: Discovery and MID Server | - MID Server configuration and troubleshooting - Discovery process and patterns |
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