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ServiceNow is a widely-used platform for IT service management, offering a variety of tools and features that help businesses streamline their operations and improve their efficiency. One of the key components of the ServiceNow platform is Service Mapping, which is used to create maps of the IT infrastructure and identify dependencies between different services and applications. To become proficient in Service Mapping, IT professionals can take the ServiceNow Certified Implementation Specialist - Service Mapping (CIS-SM) certification exam.
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf
ServiceNow Certified Implementation Specialist - Service Mapping or CIS-SM is an advanced-level certification exam that validates a candidate’s expertise in Service Mapping. Certified Implementation Specialist - Service Mapping certification is designed for individuals who have hands-on experience in implementing Service Mapping in complex IT environments. It is also suitable for professionals who wish to improve their skills in Service Mapping and enhance their career prospects.
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| Section | Weight | Objectives |
|---|---|---|
| CMDB Management and Data Integrity | 15% | - CMDB health and validation - Maintaining CI relationships and dependencies - CMDB data model and CSDM compliance - Data quality and reconciliation |
| Service Mapping Configuration | 20% | - Service mapping architecture and components - Service map creation and configuration - Entry points and service dependency mapping - Defining business and technical services |
| Discovery Configuration and Integration | 15% | - Integration with Discovery application - Discovery setup and configuration - Credentials and access management - MID Server deployment and management |
| Pattern Design and Troubleshooting | 30% | - Creating and modifying discovery patterns - Pattern best practices and optimization - Pattern testing, validation and troubleshooting - Pattern fundamentals and architecture |
| Event Management Integration | 10% | - Event correlation and service impact analysis - Event Management configuration for Service Mapping - Integration architecture and requirements |
| Implementation and Operational Readiness | 10% | - Performance and scalability - Implementation planning and scoping - Security and access control - Operational processes and KPIs |
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