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ServiceNow is a widely-used platform for IT service management, offering a variety of tools and features that help businesses streamline their operations and improve their efficiency. One of the key components of the ServiceNow platform is Service Mapping, which is used to create maps of the IT infrastructure and identify dependencies between different services and applications. To become proficient in Service Mapping, IT professionals can take the ServiceNow Certified Implementation Specialist - Service Mapping (CIS-SM) certification exam.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf

ServiceNow Certified Implementation Specialist - Service Mapping or CIS-SM is an advanced-level certification exam that validates a candidate’s expertise in Service Mapping. Certified Implementation Specialist - Service Mapping certification is designed for individuals who have hands-on experience in implementing Service Mapping in complex IT environments. It is also suitable for professionals who wish to improve their skills in Service Mapping and enhance their career prospects.

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