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| Section | Weight | Objectives |
|---|---|---|
| Workspace Administration | 9% | - Manage workspace settings and configurations - Configure workspace-level and org-level policies - Understand Enterprise Grid organization vs single workspace |
| Enabling Slack Success | 15% | - Create help channels for user support - Use analytics and reporting to measure engagement - Drive organizational collaboration and productivity - Promote best practices and user adoption |
| Fundamentals | 9% | - Understand Slack roles and responsibilities - Differentiate between Slack plans and features - Navigate the Slack Admin console |
| Channel & User Group Administration | 28% | - Manage user groups and channel permissions - Manage default channels and required channels - Configure channel management policies - Implement channel naming conventions and best practices - Convert public channels to private channels |
| App Administration | 10% | - Manage integrations and workflows - Configure app permissions and settings - Understand Slack Connect for inter-organization collaboration - Manage app approvals and app directory |
| User Lifecycle Management | 14% | - Configure user provisioning and deprovisioning - Handle user onboarding and offboarding - Manage user roles and admin roles - Configure single sign-on (SSO) and identity management |
| Security | 15% | - Monitor and audit workspace activity - Enable multi-factor authentication (MFA) - Manage DLP (Data Loss Prevention) and retention policies - Configure security policies and compliance settings - Configure domain and IP restrictions |
1. What would be the expected behavior if a team member in Enterprise Grid is added to an IdP (Identity Provider) group with auto-provisioning enabled to a workspace?
A) There will be no changes to the member's workspace list.
B) The member would be automatically added to the new workspace and would be unable to leave.
C) The member would be notified that they have a new workspace that they can join and would be unable to dismiss it until they have joined the workspace.
D) The member would be automatically added to the new workspace unless it is a hidden workspace.
2. You're an Org Owner on your organization's Slack Enterprise Grid instance. An employee recently quit, and there's concern that the employee exported sensitive information prior to leaving. The security team wants to know what this former employee may have accessed.
What should you do? (Select the best answer.)
A) Use the member analytics dashboard to confirm the former employee's account activity.
B) Export the former employee's access logs from the admin dashboard.
C) Access your security information and event management (SIEM) tool to view actions logged by the former employee.
D) Revoke the encryption key with the Enterprise Key Management (EKM) feature so that the data from the former employee's account is protected.
3. Your organization recently purchased the Slack Pro plan.
As the IT lead, you're responsible for setting up single sign-on (SSO).
Which provider is required for the Pro plan?
(Select the best answer.)
A) Azure SAML
B) Okta
C) Auth0
D) G Suite Auth
4. You provide channel strategy recommendations to your organization and want to ensure the right level of information visibility.
In which situation would a private channel best suit the needs of the teams involved?
A) A team within your organization has announced that they're kicking off a new project and will need a channel to collaborate.
B) A cross-functional team would like to explore new ideas for providing customer value on a new product line.
C) A team of human resources members and hiring team members need to have an ongoing discussion regarding an open role, including discussion of role requirements, compensation, and candidate information.
D) Your organization is globally distributed and would like to create a channel specific to events occurring at your organization's headquarters location.
5. You're a Workspace Admin at a real estate technology company. Your HR team asks you to simplify how new hires request access to the tools they need.
This onboarding step is currently done manually through emails. Employees are then required to follow up via email to IT support, causing delays.
Given all new hires have access to Slack pre-onboarding, which two Slack features would you recommend to improve these processes? (Select the TWO best answers.)
A) Use Workflow Builder to create a form for tool access requests, to simplify data collection and reduce wasted time going back and forth in email.
B) Use Workflow Builder to automatically send instructions on how to request access to new tools when new employees join the default #general channel.
C) Use Workflow Builder to automatically post instructions on how to request access to new tools in the default #general channel once per week.
D) Invite each new employee as a Single-Channel Guest before they join, to give them more advance time to submit tool access requests.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: A,B |
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