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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales Lifecycle | 23% | - Analyze sales and marketing processes - Select appropriate features: Sales Engagement, Territory Management, Forecasting, Einstein AI - Design reports and dashboards based on KPIs |
| Topic 2: Implementation Strategies | 15% | - Align sales processes with organizational goals - Translate business requirements and KPIs into Sales Cloud solutions - Plan deployment and post-implementation improvements |
| Topic 3: Practical Application of Sales Cloud Expertise | 33% | - Apply security models: sharing rules, role hierarchy, Account/Opportunity Teams - Build end-to-end sales processes from Lead to Close - Leverage Campaigns and integration tools - Configure Products, Price Books, Quotes, and multi-currency settings |
| Topic 4: Data Management | 15% | - Data migration and integration considerations - Ensure data quality and scalability - Manage data governance and maintenance |
| Topic 5: Consulting Practices | 14% | - Project management and delivery lifecycle - Facilitate successful engagements and adoption - Discovery, requirement analysis, and solution design |
| Topic 6: Predictive and Generative AI | 13% | - Use AI tools in Sales Cloud and Agentforce for Sales - Apply Trusted AI Principles and ethical guidelines |
1. Sales reps at Cloud Kicks (CK) often receive important customer emails they want to log as records related to Contacts in Salesforce. CK has Office 365, as well as a policy that prevents users from installing anything directly on their computers. Which solution should a consultant recommend to meet this requirement?
A) Lightning Console for Sales
B) Einstein Activity Capture
C) Salesforce Inbox
2. Northern Trail Outfitters published detailed activity measures for its sales teams 6 months ago.
The VP of sales has noticed that the number of sales activities reps have logged has increased to meet the new standards, but the actual number of booking activities remains low. The VP suspects that sales reps misunderstand the activity measures process. What should the consultant recommend?
A) Train the reps on targeted interactions.
B) Reevaluate Opportunity stages.
C) Deploy Sales Engagement and use Cadences.
3. A consultant has successfully deployed Sales Cloud at Cloud Kicks. What is the final step in completing an engagement?
A) Validate the implementation.
B) Activate users in the system.
C) Obtain stakeholder sign-off.
4. Cloud Kicks (CK) is starting to plan its first Salesforce Release. CK would like to put together a comprehensive preview of the release to communicate the upcoming changes and new features to the leadership team, stakeholders, and end users. CK has asked a consultant for guidance.
Which option should the consultant recommend?
A) Release in a Box
B) Release Matrix
C) Release Notes
5. Cloud Kicks has enabled territory forecasts to see how expected revenue compares between sales territories, and to determine which territory has closed the most deals in a month. The territory hierarchy has three branches with child territories, where forecast managers may be assigned to a few of them. Which action can forecast managers perform?
A) Add territory forecast to the hierarchy.
B) Add a Forecasts tab to the Sales app.
C) Share the forecast with any Sales Cloud user.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: C |
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