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Salesforce Field-Service-Lightning-Consultant Exam Syllabus Topics:
| Topic | Details |
|---|
| Topic 1 | - Understand different field service settings for FSL Administrator
- Configure Work Order processes, parameters, and Work Types
|
| Topic 2 | - Distinguish between Field Service Mobile and Salesforce Mobile app capabilities
- Decide on the appropriate Schedule Policy to achieve the business requirements
|
| Topic 3 | - Determine the appropriate dispatch strategy for an organization
- Apply the appropriate life cycle of a Service Appointment required to execute a Work Order
|
| Topic 4 | - Determine the appropriate option to execute Complex Work in FSL
- Illustrate how to configure Work Order Milestones
|
| Topic 5 | - Show how to use operating hours for service resources, accounts, work orders, and booking appointments
- Choose the appropriate action to manage a Service Appointment
|
| Topic 6 | - Given a scenario, decide the appropriate type of optimization service to use
- Recommend the appropriate Service Territories and their Members
|
| Topic 7 | - Explain the relationships between time sheets, timesheet entries, service resources
- Compare different filtering options for the Dispatcher Console
|
| Topic 8 | - Outline the differences between aerial versus street-level routing
- Distinguish between FSL license types and when to deploy them
|
Reference: https://developer.salesforce.com/resources2/certification-site/files/SGCertifiedFieldServiceLightningConsultant.pdf
Salesforce Field-Service-Lightning-Consultant Certification Exam is a comprehensive exam that requires a deep understanding of the Field Service Lightning platform. Salesforce Certified Field Service Lightning Consultant certification is ideal for individuals who work as field service managers, consultants, and administrators. Those who earn this certification can demonstrate their expertise in improving the efficiency and effectiveness of field service operations, which can lead to increased customer satisfaction and profitability.
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