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To become a Salesforce Certified Field Service Lightning Consultant, candidates must pass the Salesforce Field-Service-Lightning-Consultant exam. Field-Service-Lightning-Consultant-JPN exam tests a candidate's knowledge of field service management, the Salesforce platform, and the implementation and configuration of Field Service Lightning solutions. Candidates who pass the exam demonstrate their ability to design and deploy custom solutions using Salesforce Field Service Lightning.
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Salesforce Field-Service-Lightning-Consultant Exam is a valuable credential that can help professionals advance their careers and demonstrate their expertise in Salesforce Field Service Lightning. Certified consultants can help organizations optimize their service operations, improve customer satisfaction, and increase revenue. Additionally, certified professionals can access a wide range of resources and benefits, including access to the Salesforce Certified Community, invitations to exclusive events, and recognition on the Salesforce Certified Professionals Directory.
Reference: https://developer.salesforce.com/resources2/certification-site/files/SGCertifiedFieldServiceLightningConsultant.pdf
Salesforce Field-Service-Lightning-Consultant日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Configuring Maintenance Plans | 5% | - Maintenance Plan Topics
- 1. Recommend appropriate maintenance plans
|
| Topic 2: Managing Inventory | 8% | - Inventory Management Topics
- 1. Explain return order object model
- 2. Distinguish inventory models
- 3. Select appropriate price book model
|
| Topic 3: Managing Resources | 16% | - Resource Management Topics
- 1. Set up and manage crews
- 2. Relationships between time sheets, service resources, and work orders
- 3. Service Territories and Members
- 4. Use skills, skill levels, and operating hours
|
| Topic 4: Managing Work Orders | 23% | - Work Order Configuration
- 1. Configure Work Order Milestones
- 2. Select appropriate Resource Preferences
- 3. Configure Work Order processes and parameters
- 4. Apply Products and Work Order Line Items
|
| Topic 5: Configuring Mobility | 10% | - Mobile Capabilities
- 1. Assess customer sign-off process requirements
- 2. Distinguish mobile app capabilities
- 3. Configure Field Service mobile app settings
|
| Topic 6: Managing Scheduling and Optimization | 28% | - Scheduling and Field Service Lifecycle
- 1. Understand scheduling and optimization options
- 2. Use Dispatcher Console filtering options
- 3. Execute Service Appointment lifecycle
- 4. Select schedule and dispatch policies
|
| Topic 7: Permissions and Sharing | 5% | - Security and Access
- 1. Explain Field Service permission sets
- 2. Understand sharing of Service Appointments
|
| Topic 8: Managing Assets | 5% | - Asset Management Topics
- 1. Maintain and update assets and relationships
|